Kitricia Riley
Doraville,GA
Summary
Efficient and reliable professional candidate successful at managing multiple priorities with a positive attitude. Possesses excellent communication, problem-solving and organizational skills.
Overview
11
11
years of professional experience
Work History
Onboarding Success Coach
Networx
08.2018 - 12.2023
- Trained clients on how to build a comprehensive digital business profiles to strengthen their online presence for effective advertisement and marketing.
- Empowered clients to develop and enhance the skill set necessary to foster customer retention and sustainable return on investment for their businesses.
- Consistently met and exceeded all monthly goals, while demonstrating strong organizational and time management skills.
- Successfully maintained and contributed to the overall revenue growth of the company.
- Handled over 100 phone calls per day
Escalations Manager
Convergent Outsourcing
10.2015 - 08.2018
- Proactively engaged with customers to ensure open communication, leading to successful issue resolution and positive customer interactions.
- Boosted sales and revenue effectively cross- promoting additional products and services.
- Established strong rapport with customers, effectively restoring confidence mitigating potential business loss.
- Adhered to customer service policies and procedures , ensuring alignment with business standards .
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty
Surveyor
The Myers Group
01.2014 - 10.2015
- Collected medical data from patients in a professional environment emphasized thoroughness and accuracy.
- Maintained a strict adherence to HIPAA regulations when collecting medical data from patients.
- Successfully upheld my monthly metric goals and consistently delivered quality phone calls.
- Demonstrated expertise in Medicaid and Medicare benefits.
Retention Specialist
Perfetta- Time Warner Cable
02.2013 - 01.2014
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Evaluated current customer retention strategies and recommended improvements.
Education
High School Diploma -
Cross Keys High School
Atlanta, GA06.2001
Skills
- Excellent Customer Service Skills
- Empathy and Patience
- Technical Proficiency
- Multitasking and Time Management
Timeline
Onboarding Success Coach
Networx
08.2018 - 12.2023
Escalations Manager
Convergent Outsourcing
10.2015 - 08.2018
Surveyor
The Myers Group
01.2014 - 10.2015
Retention Specialist
Perfetta- Time Warner Cable
02.2013 - 01.2014
High School Diploma -
Cross Keys High School
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