Kitrina Bleifus
Grand Meadow,MN
Summary
Proven track record of enhancing patient satisfaction and streamlining operations at Mayo Clinic, showcasing strong communication skills and organizational abilities. Excelled in multitasking across diverse roles, from EHealth Assistant to Desk Operations Specialist, significantly improving workflow efficiency. Demonstrated exceptional activity planning and a positive attitude in educational settings, fostering engaging learning environments.
Overview
8
8
years of professional experience
Work History
EHealth Assistant
Mayo Clinic
06.2021 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Reached out to insurance carriers to obtain prior authorization for outpatient medications.
- Collaborated with patients, care teams, and patient assistance programs to ensure patients were eligible for free medication
Desk Operations Specialist
Mayo Clinic
12.2019 - 05.2021
- Worked efficiently with patients to schedule follow-up appointments
- Took patient vitals and confirmed insurance and medication information
- Handled confidential patient information with discretion, maintaining privacy standards as per HIPPA.
Preschool Teacher
New Richmond School District
12.2016 - 11.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Organized and participated in monthly Family Fun Nights
Education
Bachelor of Science - Elementary Education; Early Childhood
University of Wisconsin, River Falls
River Falls, WI12.2016
Skills
- Strong Communication Skills
- Organizational abilities
- Attention to Detail
- Multitasking
- Activity Planning
- Positive Attitude
Additional Information
I currently hold the Chair position on our Health and Wellness Committee where I organize department events including our annual Walking Challenge, Valentines fundraiser, and other volunteer opportunities, promoting a positive work unit culture. These events raise awareness about the committee's mission to promote well-being throughout the department. I facilitate open communication among committee members, fostering an environment of trust and mutual respect.
Timeline
EHealth Assistant
Mayo Clinic
06.2021 - Current
Desk Operations Specialist
Mayo Clinic
12.2019 - 05.2021
Preschool Teacher
New Richmond School District
12.2016 - 11.2019
Bachelor of Science - Elementary Education; Early Childhood
University of Wisconsin, River Falls
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