Summary
Overview
Work History
Education
Skills
Timeline
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Kitrina Jackson

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

11
11
years of professional experience

Work History

Consumer Access Specialists

Advent Health Altamonte
02.2021 - Current
  • Work well in a fast-paced environment.
  • Goal Oriented
  • Check in and Register Patients
  • Knowledgeable about insurances
  • Monitor and Assist team members.
  • Collect time of service payments
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.

Environmental Services Housekeeper

AdventHealth Altamonte
04.2018 - 02.2021
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Front Desk Clerk

Orchid Cleaners
06.2012 - 04.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected deposits, fees, and payments.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Apopka High School
Apopka, FL
05.1998

Skills

  • Money Handling
  • Excellent Oral and Written Communication
  • Time Management
  • Positivity
  • Problem Solving
  • Able to Multitask
  • Goal Driven
  • Self-Motivated
  • Team Player
  • Flexibility
  • Highly Engaged

Timeline

Consumer Access Specialists

Advent Health Altamonte
02.2021 - Current

Environmental Services Housekeeper

AdventHealth Altamonte
04.2018 - 02.2021

Front Desk Clerk

Orchid Cleaners
06.2012 - 04.2018

High School Diploma -

Apopka High School

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Kitrina Jackson