Kitrina Morris
Atlanta,GA
Summary
A versatile canvasser, known for high productivity and a background in communication, public speaking, and community outreach. Strengths include strong communication skills, ability to engage diverse audiences effectively, and perseverance in meeting objectives. I excel in community engagement, customer service, and interpersonal communication.
Overview
7
7
years of professional experience
Work History
Canvasser
Planned Parenthood Action Fund
Atlanta, Georgia
04.2025 - Current
- Mastered customer service techniques while interacting with people from various backgrounds regularly.
- Promoted Planned Parenthood Action Fund within Atlanta, educating hundreds on its significance.
- Elevated community awareness of legal reproductive health issues across United States through consistent engagement.
Account Executive
A.I.M/Care USA
Atlanta, Georgia
03.2025 - 04.2025
- I promoted a nonprofit organization dedicated to supporting women and children affected by sex trafficking and domestic violence.
- I cultivated and refined my interpersonal communication abilities related to sales and membership acquisitions.
Face-to-Face Resort Marketer
Club Wyndham Atlanta
Atlanta, Georgia
11.2023 - 10.2024
- Utilized persuasive communication skills to effectively convey the benefits of joining the vacation club during in-person interactions, contributing to a 35% increase in membership sign-ups.
- Conducted engaging face-to-face marketing campaigns targeting individuals in Atlanta to promote Club Wyndham Vacation Club's newest resort, resulting in a 40% increase in tour bookings.
- Developed innovative marketing strategies for group bookings at multiple locations, resulting in a 30% increase in group reservations and a $75,000 boost in revenue.
Marketer Training Instructor
Club Wyndham Atlanta
Atlanta, Georgia
03.2024 - 07.2024
- Trained and mentored 20 new marketers on effective marketing strategies, including how to overcome objections, resulting in a 20% increase in successful client conversions.
- Conducted weekly workshops on objection handling techniques for marketing to individuals, which led to a 40% decrease in customer drop-off rates during the sales process.
- Implemented personalized coaching sessions for each marketer to improve their objection-handling skills, resulting in a 65% increase in overall marketer satisfaction.
Angel
Angel Assistance
Alpharetta/Gainesville/Suwanee, Georgia
08.2022 - 11.2023
- Traveled over 1,500 miles per quarter to provide personalized care services to families in need, leading in a 20% increase in client satisfaction ratings.
- Provided guidance over 30 families through consultations & planning sessions, resulting in improved overall family satisfaction with their home organization.
- Coordinated efforts with teams of skilled volunteers to declutter over 20 kitchens and living spaces, equipping families with newfound accessibility and month-over-month productivity gains.
Customer Service Associate
Home Depot
Dacula, Georgia
06.2020 - 11.2021
- Facilitated resolutions of complex returns of over $1000 regularly, improving customer satisfaction reviews by 15%, enhancing the overall customer experience.
- Maintained composure and customer satisfaction by swiftly developing alternate solutions to customer inquiries, resolving 100+ difficult conversations and mitigating potential escalations.
- Exercised flexible problem-solving that epitomized customer service standards by responding to customer needs and surpassing daily quota orders.
Team Member
Culver's
Buford, Georgia
06.2018 - 05.2019
- Facilitated operations by supporting customers with their inquiries and expediting 18 transactions per hour on average.
- Maintained excellent customer focus, ensuring customers experienced quality service with quick turnaround times and seamless transitions while working as a cashier and the drive-through window.
- Held multiple impromptu meetings and collaborations with team members to develop a comprehensive sanitization schedule, resulting in a 30% decrease in customer complaints about cleanliness.
Education
Bachelor of Arts - Speech Communication, Minor in Economics
Georgia State University
Atlanta, Georgia06.2024
Skills
- Communication
- Emotional intelligence
- Customer service
- Sales techniques
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Adaptability to change
- Networking skills
- Community engagement
- Customer relationship management
Leadership Experience
Club Wyndham Atlanta, Marketer Training Instructor
Atlanta, Georgia, March 2024 - July 2024.
- I trained and mentored 20 new marketers on effective marketing strategies, including how to overcome objections, resulting in a 20% increase in successful client conversions.
- Conducted weekly workshops on objection handling techniques for marketing to individuals, which led to a 40% decrease in customer drop-off rates during the sales process.
- Implemented personalized coaching sessions for each marketer to improve their objection-handling skills, resulting in a 65% increase in overall marketer satisfaction.
Timeline
Canvasser
Planned Parenthood Action Fund
04.2025 - Current
Account Executive
A.I.M/Care USA
03.2025 - 04.2025
Marketer Training Instructor
Club Wyndham Atlanta
03.2024 - 07.2024
Face-to-Face Resort Marketer
Club Wyndham Atlanta
11.2023 - 10.2024
Angel
Angel Assistance
08.2022 - 11.2023
Customer Service Associate
Home Depot
06.2020 - 11.2021
Team Member
Culver's
06.2018 - 05.2019
Bachelor of Arts - Speech Communication, Minor in Economics
Georgia State University