Summary
Overview
Work History
Education
Skills
Timeline
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Kitrina Nguyen

FREMONT,CA

Summary

Proactive and personable job seeker actively pursuing a BS in Business Administration with a Marketing Concentration at San Jose State University. Demonstrated reliability as a Shift Leader in the food industry with 3 years of experience. Adept motivational leader proficient in effectively communicating duties and tasks. Committed to delivering the highest standard of service and fostering a warm and welcoming customer environment. Enthusiastic training professional with a successful track record in developing training plans and supplementary materials to support new hires. Thrives under strict deadlines, making independent judgments about training effectiveness. Dedicated to providing exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and managing messages to enhance office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

Shift Lead

Suju’s Coffee And Tea
10.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Certified Trainer

Pieology Pizzeria
12.2020 - 01.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Maintained organization of documents, materials and equipment.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Introduced standardized training for cohesive learning environments.

Receptionist

L’amor Hair Salon
04.2018 - 08.2019
  • Developed customer service skills
  • Experience with positively dealing with unsatisfied customers
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

B.S - Business Administration, Marketing

San Jose State University
San Jose, CA

High School Diploma - Statistics

Tracy High School
Tracy, CA
05.2018

Skills

  • Customer Loyalty
  • Production Preparation
  • Supplier Management
  • Proper Storage Procedures
  • Inventory Control
  • Quality Control
  • Barista Training
  • Complaint Handling
  • Attention to Detail
  • POS Terminal Operation
  • Counting Money
  • Safe Food Handling Practices
  • Training Initiatives
  • Customer Experience
  • Planning and Coordination
  • Telephone Skills
  • Customer and Client Relations
  • Document Control
  • Teamwork and Collaboration
  • Efficient Service
  • Learning Strategies
  • Office Equipment Operation

Timeline

Shift Lead

Suju’s Coffee And Tea
10.2021 - Current

Certified Trainer

Pieology Pizzeria
12.2020 - 01.2021

Receptionist

L’amor Hair Salon
04.2018 - 08.2019

B.S - Business Administration, Marketing

San Jose State University

High School Diploma - Statistics

Tracy High School

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Kitrina Nguyen