Kitshary Garcia Velez
Mercy Hospital of Buffalo
Buffalo,Ny
1
Certification
9
years of professional experience
An extremely dedicated individual skilled at multi-tasking while ensuring quality and assurance of all duties performed. Seeking to land on a job that offers a stimulating learning environment to contribute on company goals and needs.
Work History
Sterile Processing Technician
1 Year- Sterilized surgical instruments and equipment using autoclaves and chemical disinfectants.
- Inspected and maintained sterilization processes to ensure compliance with safety standards.
- Organized and tracked inventory of sterile supplies to optimize workflow efficiency.
- Trained new staff on sterilization techniques and equipment operation protocols.
- Inspected sterile package integrity prior to distribution.
- Enhanced patient outcomes by ensuring the consistent provision of high-quality, sterile medical equipment and supplies during surgical procedures.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
Call Center Representative
2 Years 2 Months- Managed high-volume inbound calls, ensuring patient inquiries received prompt and accurate responses.
- Documented patient interactions in electronic health record systems, maintaining data integrity and confidentiality.
- Trained new staff on call handling protocols and customer service best practices to enhance team performance.
- Collaborated with healthcare providers to schedule appointments and resolve patient issues efficiently.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Front Desk
2 Years 2 Months- Work with listening and respond to patient question. Helping patient with appointment, referrals and medication.
2 Years 9 Months
- Inside amazon warehouse, receiving and processing customer returns. In this fast-paced, active role, playing an important part in protecting customer trust by evaluating the condition of returned items to determine if they can be resold.
Production
10 Months- Specialize in the formulation and manufacturing of custom powders that are designed to help consumers meet their health and fitness goals.
Housekeeping
1 Year 7 Months- An operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings
Education
GED
Sterile Processing Technician
GPA: 3.67
Skills
Bilingual – English/Spanish
Problem Solving
Adaptability
Time management
Collaboration
Team Player
Responsible
Interpersonal skills
Certification
- Certified in Sterile Processing Tech Mach 2025 – June 2025
- Sterile processing technician play a vital role in healthcare by ensuring all medical instrument and equipment are properly cleaned, sterilized and assembled for a safe use.
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Sterile Processing Technician
Mercy Hospital of Buffalo
08.2025 - CurrentRead More
Call Center Representative
Dent Neurologist
11.2022 - 01.2025Read More
Front Desk
Cinq Care
11.2022 - 01.2025Read More
Amazon
10.2020 - 07.2023Read More
Production
NutraBlend Food
11.2019 - 09.2020Read More
Housekeeping
Seneca Niagara Hotel and Casino
05.2017 - 12.2018Read More
Penn Foster
Sterile Processing Technician
Read More
Northern Institute
GED
Read More