Kitsi Satine
Fort Mill,SC
Summary
Proactive Administrator with strong customer service expertise, supporting teams of 150+ employees by resolving inquiries, troubleshooting system and account issues, and providing clear, timely guidance. Skilled in cross-functional collaboration, training, and process improvement, leveraging tools such as Workday, Microsoft Office Suite, and Slack to streamline workflows and maintain organized records. Detail-oriented, adaptable, and professional, with a proven track record of enhancing employee experiences, improving satisfaction, and driving operational efficiency in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ADMINISTRATOR
APPLE, INC.
04.2016 - Current
- Serve as the primary contact for benefits, wellness, operational, and system inquiries, delivering guidance and timely resolutions that enhance satisfaction and reduce escalations.
- Troubleshoot software, account, and system issues using Microsoft Office Suite, Workday, Slack, and internal platforms, guiding users while maintaining professionalism and confidentiality.
- Act as a liaison between teams to ensure consistent information, smooth workflows, and proactive resolution of recurring issues, supporting process improvements, and operational efficiency.
- Coordinate onboarding, training, scheduling, and resource distribution for a team of 150+ employees, ensuring smooth daily operations and positive experiences.
- Communicate complex information to non-technical audiences, participate in team meetings, provide feedback, and implement recommendations to enhance workflow, training, and support quality.
- Identify workflow inefficiencies, and create documentation, training materials, and updated procedures to improve team productivity while maintaining organized files, inventory systems, and cross-platform records.
ASSISTANT STORE MANAGER
AMERICAN EAGLE OUTFITTER
12.2012 - 04.2016
- Serve as the primary liaison between teams and cross-functional stakeholders, coordinating high-priority tasks, resolving issues, and ensuring smooth workflows while improving employee satisfaction.
- Manage weekly payroll submissions with strict accuracy and confidentiality using internal systems, ensuring compliance, and reliable processing.
- Train employees on operational processes, policy updates, and product knowledge, and guide employees to effective solutions to enhance team performance and customer experience.
- Identify workflow inefficiencies, implement process improvements, maintain organized files and records, and ensure consistent compliance with store policies, supporting productivity, and a customer-focused environment.
Education
Bachelor of Arts - Psychology
UNIVERSITY OF WISCONSIN
Madison, WI05.2011
Skills
- Customer Support & Issue Resolution
- Troubleshooting & Problem-Solving
- Professional Communication
- Collaboration & Teamwork
- Technical Proficiency (Workday, Microsoft Office, iWork,, Slack)
- Process Improvement & Documentation
- Time Management & Organization
- Adaptability & Professionalism
Certification
Salesforce Sales Operations Specialist Professional Certificate - In Progress (expected Jan 2026)
Salesforce Admin Certification Specialization - In Progress (expected Feb 2026)
Timeline
ADMINISTRATOR
APPLE, INC.
04.2016 - Current
ASSISTANT STORE MANAGER
AMERICAN EAGLE OUTFITTER
12.2012 - 04.2016
Bachelor of Arts - Psychology
UNIVERSITY OF WISCONSIN