Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Loan Officer
Your Mortgage Shop
Lake Forest, CA
2007.02 - 2016.07
Stayed abreast of lending regulations, industry trends and market rates.
Performed quality assurance reviews on all closed loans for compliance purposes.
Reviewed loan agreements to confirm completeness and accuracy.
Customer Associate
Fresh and Easy Neighborhood Market Inc.
Lake Forest, CA
2013.02 - 2015.04
Provided customer service.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Resolved any discrepancies between actual stock on hand versus recorded levels.
Escalated complex issues to management for further assistance and resolution.
Loan Officer
American Benefit Mortgage Inc.
Aliso Viejo, CA
2000.09 - 2007.02
Performed quality assurance reviews on all closed loans for compliance purposes.
Stayed abreast of lending regulations, industry trends and market rates.
Reviewed loan agreements to confirm completeness and accuracy.
Education
High School Diploma -
Morant Bay High School
Jamaica
1985-06
Marketing
Bronx Community College of The City University of New York
The Bronx, NY
Skills
Customer Service-Focused
Friendly
Reliable
Excellent Time Management
Team Player
Timeline
Customer Associate
Fresh and Easy Neighborhood Market Inc.
2013.02 - 2015.04
Loan Officer
Your Mortgage Shop
2007.02 - 2016.07
Loan Officer
American Benefit Mortgage Inc.
2000.09 - 2007.02
High School Diploma -
Morant Bay High School
Marketing
Bronx Community College of The City University of New York