Kitti Robinson

Gym Receptionist~

• Greeted and assisted members, ensuring a welcoming atmosphere at the front desk.
• Managed appointment scheduling using club management software, enhancing operational efficiency.
• Responded to member inquiries, providing accurate information about services and programs.
• Processed membership registrations and payments, maintaining organized records.
• Coordinated facility usage and monitored equipment availability for optimal member experience.
• Supported marketing initiatives by distributing promotional materials and informing members of upcoming events.
• Conducted regular inventory checks on supplies, ensuring availability for daily operations.
• Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
• Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
• Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
• Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
• Processed new memberships accurately, leading to an increase in gym revenue and member retention.
• Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
• Monitored check-ins to identify delinquent accounts and collect payments.
• Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
• Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
• Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.

Assisted in managing inventory for gym merchandise, ensuring availability of popular items.

Kid Attendant~

• Supervised children in play areas, ensuring safety and adherence to guidelines.
• Facilitated engaging activities, promoting social interaction and development among children.
• Monitored play equipment for maintenance needs, reporting issues promptly for resolution.
• Assisted parents with inquiries, providing information about programs and child safety procedures.
• Implemented cleanliness protocols in play spaces, ensuring hygienic conditions for children.
• Trained new staff on operational procedures and best practices for child care and supervision.
• Evaluated children's behavior, addressing conflicts effectively to maintain a positive environment.
• Managed check-in/check-out procedures, ensuring accurate record-keeping and smooth transitions for families.
• Enhanced children''s learning experiences by incorporating age-appropriate games and activities.
• Communicated regularly with supervisors about any incidents or issues involving the children in our care.
• Offered homework assistance to school-aged children, encouraging academic growth outside the classroom setting.
• Developed creative arts and crafts projects to foster creativity and self-expression in children.
• Provided support to fellow Kid Zone Attendants through effective communication and teamwork.
• Updated parents on daily activities through written reports or face-to-face interactions at pick-up time.
• Established positive relationships with parents, addressing concerns and providing updates on their child''s progress.

Concession~

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers in selecting concessions, enhancing overall guest experience.
• Maintained cleanliness and organization of concession stand areas.
• Learned and adhered to health and safety regulations in food service environments.
• Handled cash and credit transactions accurately, minimizing discrepancies.
• Provided support for inventory management by restocking supplies as needed.
• Improved customer satisfaction by providing efficient and friendly service at the concession stand.
• Responded to customer complaints to help resolve issues.
• Operated POS systems proficiently for accurate order processing and payment collection.
• Supported team members with various needs depending on customer influx and demand.

Usher~

• Assisted patrons with seating arrangements and ensured compliance with safety regulations.
• Monitored audience behavior to maintain a respectful environment during performances.
• Collaborated with team members to ensure efficient crowd management in lobby areas.
• Handled ticketing inquiries, resolving issues promptly for customer satisfaction.
• Conducted pre-show checks of facilities to guarantee cleanliness and readiness for guests.
• Facilitated post-show exits, ensuring safe and orderly dispersal of attendees.
• Adapted quickly to schedule changes and unforeseen situations, maintaining service quality throughout shifts.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.