Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kittithorn Chettri

Kittithorn Chettri

Brunswick,MD

Summary

Highly adaptable military spouse with over 9 years of experience in restaurant management, now serving as an Administrative Assistant at Satagroup and part-time realtor. Skilled in logistics, finance management, customer service, and team leadership. Proven ability to adapt to dynamic environments, with strong critical thinking and problem-solving abilities. Fluent in English, Thai, Burmese, and Nepali. Seeking a full-time permanent position where I can leverage my diverse skill set, ready to meet all federal requirements including background checks and assessments. Eligible for GS-5/GS-6 level positions.

Overview

15
15
years of professional experience

Work History

Administrative Assistant

Satagroup
08.2024 - Current
  • Provide administrative support to executives, managing calendars, coordinating meetings, and overseeing day-to-day office functions
  • Maintain electronic filing systems, ensuring proper organization of all business-related documents
  • Track and manage invoices, expenses, and purchase orders to ensure financial accuracy
  • Assist in the coordination of employee relations programs, handling documentation and queries from staff.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Part-Time Realtor

Self-Employed
08.2024 - Current
  • Provide real estate services including property listings, client negotiations, and contract finalizations
  • Manage marketing campaigns to attract new buyers and sellers, maintaining a high success rate in closing deals
  • Build and nurture long-term client relationships, contributing to repeat business and referrals.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Compared recently sold area properties to determine competitive market prices.
  • Negotiated, facilitated, and managed real estate transactions.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Restaurant Manager

Chili Thai Restaurant
10.2015 - 03.2019
  • Coached and managed a team of 15+ employees on food safety, customer service, and up-selling techniques
  • Directed daily operations, improving productivity by 20% while ensuring high service standards
  • Managed employee schedules and maintained staffing during peak periods
  • Prepared financial reports on weekly and monthly revenues and expenses, aiding in budgeting decisions.

Restaurant Manager

The Nuaa
03.2012 - 10.2015
  • Enforced sanitary food handling practices and maintained compliance with health regulations
  • Investigated and resolved customer complaints, improving satisfaction rates by 15%
  • Produced detailed financial reports to guide upper management in decision-making.

Waitress

3E Taste of Thai
05.2010 - 03.2012
  • Managed a high volume of customer orders and collaborated with kitchen and bar staff for seamless operations
  • Trained and mentored new staff, contributing to improved service standards.

Education

Associate of Arts - Business Administration

Associate Degree in Business Administration
Bangkok, Thailand
04-2011

Skills

    - Leadership and Team Building: Managed teams, scheduling and coaching on customer service

    and sanitation

    - Communication: Fluent in English, Thai, Burmese, and Nepali; effective in both customer

    interaction and conflict resolution

    - Time Management and Decision-Making: Proven track record of optimizing workflows and

    managing high-pressure situations

    - Administrative Support: Experience in scheduling, file management, and coordinating logistics in a

    professional environment

    - Financial and Logistics Management: Experience in handling revenue, expenses, and supply chain

    management

    - Customer Service: Consistently achieved positive feedback by resolving customer issues swiftly- Real Estate Knowledge: Expertise in client relationship management, property marketing, and

    negotiations

Languages

Thai
Native or Bilingual
Nepali
Full Professional
Hindi
Limited Working
Burmese
Limited Working

Timeline

Administrative Assistant

Satagroup
08.2024 - Current

Part-Time Realtor

Self-Employed
08.2024 - Current

Restaurant Manager

Chili Thai Restaurant
10.2015 - 03.2019

Restaurant Manager

The Nuaa
03.2012 - 10.2015

Waitress

3E Taste of Thai
05.2010 - 03.2012

Associate of Arts - Business Administration

Associate Degree in Business Administration

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Kittithorn Chettri