Kitty Caballer
Waterbury Center,VT
Summary
Dynamic professional with a proven track record at Spinnaker Resorts, enhancing sales revenue through strategic leadership and training across five states. Bilingual and social media savvy, I excel in solution selling and persuasive negotiation, driving continuous improvements. My approach combines rigorous problem-solving with motivational team engagement, achieving exceptional customer satisfaction and operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Shelter Worker
Lamoille Community House
10.2022 - Current
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Contributed to the establishment of a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
IT Field Service Technician
Red Box
06.2016 - 12.2019
- Implemented preventative maintenance schedules that resulted in reduced instances of costly equipment failures or replacements due to wear-and-tear damage over time.
- Consistently met or exceeded performance metrics for response times, problem resolution, and customer satisfaction ratings.
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Streamlined system upgrades by accurately diagnosing problems and implementing effective solutions.
- Managed inventory of spare parts and equipment, ensuring availability when needed for repairs or installations.
- Complied with all company safety policies when installing or repairing electrical components.
- Maximized equipment lifespan through routine maintenance checks, updates, and repairs as needed.
- Maintained the biggest Red Box territory's and traveled throughout VT, NH, NY, and MA.
- Contributed to cost savings by identifying opportunities for equipment consolidation or replacement with more efficient technology options.
Senior Sales Manager
Spinnaker Resorts
01.2001 - 12.2015
- Increased overall sales revenue by implementing effective sales strategies while building and training strong sales teams in 5 states.
- Mentored sales professionals in advanced selling techniques, resulting in accelerated contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Education
No Degree - General Studies
Valencia College
Orlando, FL06-1996
Skills
- Positive and upbeat team player
- Bilingual in Spanish
- B to B and direct cold calling sales
- Social media savvy
- Motivational and inspirational
- Problem solving persuasive negotiator
- Solution selling deal closer
- Continuous improvements
Languages
Spanish
Native or Bilingual
Timeline
Shelter Worker
Lamoille Community House
10.2022 - Current
IT Field Service Technician
Red Box
06.2016 - 12.2019
Senior Sales Manager
Spinnaker Resorts
01.2001 - 12.2015
No Degree - General Studies
Valencia College
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