Dynamic healthcare professional with extensive experience in case management and patient care. Proven ability in team leadership and conflict resolution, enhancing service delivery and patient satisfaction. Skilled in developing individualized care plans and fostering collaboration among multidisciplinary teams to achieve optimal health outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
2025 - 2025
Assisted in daily operations, ensuring adherence to company policies and procedures.
Supported management by coordinating schedules and meetings.
Developed familiarity with inventory management systems for efficient stock tracking.
Collaborated with team members to maintain a positive work environment.
Supervised daily restaurant operations to ensure high-quality service and guest satisfaction.
Hospice Nurse
Bons Secours With Compassus
2024 - 2025
Administered patient care plans in collaboration with interdisciplinary teams to ensure optimal comfort and support.
Monitored vital signs and assessed patients' conditions, adjusting care strategies as needed for improved outcomes.
Educated families on hospice services, fostering understanding and enhancing quality of life for patients.
Coordinated medication management, ensuring timely administration and adherence to prescribed protocols.
Provided emotional support to patients and families, addressing concerns and facilitating open communication during challenging times.
Documented patient progress accurately in electronic health records, maintaining compliance with regulatory standards.
Behaviorval Case Manager II
AmeriHealth Caritas
02.2023 - 11.2024
Assessed client needs and developed individualized service plans.
Coordinated access to community resources and support services.
Monitored client progress and adjusted interventions as necessary.
Collaborated with multidisciplinary teams to ensure comprehensive care.
Worked with developmental delayed children and parents, ranging from 3 years old to 18 years old.
Provided crisis intervention and conflict resolution support to clients.
Documented case notes and maintained accurate client records in compliance with regulations.
Educated clients on available programs and resources for ongoing support.
Health and Wellness Coach
OnTrak
04.2018 - 09.2023
Developed personalized wellness plans to enhance client health and fitness outcomes.
Conducted one-on-one coaching sessions to motivate clients toward achieving health goals.
Facilitated group workshops focusing on nutrition, exercise, and mental well-being strategies.
Assessed client needs through comprehensive evaluations to tailor individual programs.
Monitored client progress, providing feedback and adjustments to improve adherence.
Collaborated with healthcare professionals to ensure integrated care for clients' wellness journeys.
Implemented community outreach initiatives to promote wellness programs and increase participation.
Case Management Supervisor
Cardiac RMS
10.2022 - 01.2023
Supervised case management team, ensuring adherence to best practices and organizational standards.
Developed training programs for new staff, enhancing onboarding effectiveness and team integration.
Coordinated multidisciplinary meetings, fostering collaboration among healthcare professionals for optimal patient outcomes.
Implemented process improvements, increasing efficiency in case handling and reducing turnaround times.
Mentored junior case managers, providing guidance on complex cases and professional development opportunities.
Monitored case progress through data analysis, ensuring compliance with regulatory requirements and quality benchmarks.
Health and Wellness Coach
OnTrak
04.2018 - 09.2022
Managed client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
Promoted healthy lifestyle changes behavioral health topics by designing tailored programs for clients based on individual needs and abilities.
Tailored specific exercises and health plans to clients with physical and mental disabilities.
Established strong relationships with clients, fostering trust and open communication throughout the coaching process.
Reduced stress levels in clients by teaching mindfulness techniques and incorporating relaxation practices into coaching sessions.
Utilized various assessment tools to measure client progress objectively, ensuring data-driven decision-making in plan adjustments.
Implemented creative strategies for overcoming common barriers to change such as time constraints or financial limitations faced by clients.
Evaluated client progress regularly, adjusting plans as necessary to optimize results and maintain engagement.
Empowered clients to take control of their health through education on disease prevention and management strategies.
Trained new employees on MI tech's, EMRS, role playing, and other aspect's needed to transition employees into their new position.
Created and implement a program where seasoned care coach's would mentor new care coaches
Behavioral Case Manager II
AmeriHealth Caritas
04.2016 - 04.2018
Evaluated client needs to develop individualized care plans ensuring comprehensive support.
Coordinated with healthcare providers to facilitate access to services and resources.
Monitored client progress through regular follow-ups, adjusting care strategies as necessary.
Advocated for clients by navigating complex healthcare systems and resolving barriers to care.
Chronic Illness Case Manager
BCBS of TN
01.2014 - 03.2016
Assessed patient needs and developed individualized care plans for chronic illness management.
Coordinated with healthcare providers to ensure seamless communication and patient support services.
Monitored patient progress, adjusting care plans based on ongoing assessments and feedback.
Educated patients on disease management techniques, medication adherence, and lifestyle modifications.
Implemented systems for tracking patient outcomes, enhancing quality of care delivery.
Led initiatives to improve operational efficiency within case management processes and protocols.
Home Health Nurse
NHC
03.2012 - 01.2014
Delivered patient care by assessing health needs and developing personalized nursing plans.
Administered medications and treatments following established protocols to ensure patient safety and compliance.
Collaborated with interdisciplinary teams to coordinate comprehensive care for patients in home settings.
Educated patients and families on disease management, medication usage, and healthy lifestyle choices.
Monitored vital signs and reported changes in condition to physicians for timely interventions.
Maintained accurate documentation of patient progress, treatments, and communication in electronic health records.