Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Kitty McCaskill

Kitty McCaskill

Healthcare Industry
Gilbert,SC

Summary

A former dedicated nurse and case manager with 25 years of experience, passionate about advancing skill levels, driving accountability, and productivity in a supportive team setting. Committed to achieving companies' goals while enhancing customer satisfaction and experience. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. I have diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Case Management, Behavioral Health, Education/Training and community base resources and programs.

Overview

10
10
years of professional experience
2
2
Certification

Work History

On Call Hospice Nurse

Bons Secours by Compassus
11.2024 - 03.2025
  • Provided on-call hospice services to patients and families from Friday at 4:30 pm to Monday at 8:30 am. Coordinated and collaborated care of hospice patients on the weekend and provided symptomology visits by triage protocol and assessment. Scheduled visits amongst Hospice team’s member, triage all calls, functioned as a community liaison for all referrals on the weekend from local hospitals, provided death care, coordinated with coroner and funeral homes, provided education and support to both patients and families.
  • Assessed patient conditions and communicated changes to healthcare team for timely interventions.
  • Administered patient care plans in collaboration with interdisciplinary teams to ensure holistic support.
  • Educated patients and families on end-of-life care options and resources available through hospice services.
  • Developed individualized care strategies based on comprehensive patient assessments and cultural considerations.

Behavioral Health Case Manager

AmeriHealth Caritas
02.2023 - 10.2024
  • Remote position
  • Provided behavioral case management services to approximately 65 SC Medicaid members. Provided assessment, created care plans, monitored for effectiveness, identified barriers, overcoming barriers by resources and education, provided needed support as I assist them in navigating the healthcare system. Collaborated and advocated for members and their needs to UM and Medical directors to assist in approval of members needs. (medication, specialist appt, out network providers, prior authorization and needed services)
  • Developed individualized care plans based on comprehensive assessments of client needs and goals.
  • Coordinated services across multiple providers to ensure seamless care delivery for clients.
  • Conducted regular follow-ups to monitor client progress and adjust treatment plans as necessary.
  • Facilitated case conferences with multidisciplinary teams to enhance collaboration and service outcomes.

Supervisor of Case Management

Cardiac RMS
10.2022 - 01.2023
  • Remote Position
  • Provided supervision for five other Certified Case Managers, while designing a case management program by creating SOP and implementing CM services for this program.
  • Led case management team to enhance patient care coordination and streamline services.
  • Developed and implemented strategic initiatives to improve operational efficiency within case management processes.
  • Mentored staff on best practices for managing complex patient cases and optimizing resource allocation.
  • Collaborated with multidisciplinary teams to ensure comprehensive care plans are effectively executed.
  • Analyzed case data to identify trends, informing adjustments in service delivery strategies.
  • Facilitated training programs for new staff, fostering a culture of continuous improvement in case management practices.

Nurse Care Coach Educator

Ontrak Program
05.2018 - 09.2022
  • Remote Position
  • Provided MI tech’s to over one hundred clients in a behavioral proven program to overcome anxiety, substance use disorder, depression, and other mental health diagnosis. Created, designed, implemented, and monitor the effectiveness of our training programs with new employee’s and successful outcomes of our clients. Facilitated peer rounds weekly. Prepared both the coworkers and prepared the power point presentations. While facilitating appropriate discussion on difficult cases.
  • Administered patient assessments and developed individualized care plans to enhance treatment outcomes.
  • Collaborated with multidisciplinary teams to coordinate comprehensive care for diverse populations.
  • Educated patients on chronic disease management and preventive health strategies, fostering self-management skills.
  • Mentored junior nursing staff, providing guidance on best practices and professional development opportunities.
  • Implemented quality improvement initiatives that optimized patient safety protocols and enhanced service delivery.
  • Analyzed patient data trends to identify areas for intervention, driving evidence-based improvements in care processes.

Behavioral Health Case Manager II

AmeriHealth Caritas
04.2016 - 04.2018
  • Remote position
  • Provided case management services to sixty-five members with multitude of mental health diagnosis and psychosocial issues causing barriers that affect their health. In partnership with members, we would break down their barriers through education, coping skills, self-awareness, MI techs, support, and resources.
  • Coordinated care plans for diverse populations, ensuring access to necessary behavioral health services.
  • Conducted comprehensive assessments to identify client needs and develop tailored intervention strategies.
  • Collaborated with multidisciplinary teams to facilitate seamless service delivery and improve client outcomes.
  • Monitored client progress and adjusted treatment plans based on ongoing evaluations and feedback.
  • Educated clients and families on available resources, enhancing understanding of behavioral health options.
  • Advocated for clients' rights within healthcare systems, promoting equitable access to services and support.

Complex Case Manager

BCBS of TN, Medicaid division
05.2015 - 04.2016
  • Provided complex case management to both chronically mentally ill patients with complex medical diagnosis with psychosocial issue’s affecting their health. Provided case management services to super utilizers in the Medicaid population in the state of TN through home visits, education, and resources to break down their complex medical and psychosocial.
  • Remote

Education

Bachelor of Science - Nursing, Psychology

Harding University
Searcy, AR
05.1999

Skills

  • Case Management
  • Motivational Interviewing
  • Strategic Thinking
  • Coaching
  • Critical Thinking
  • Training Innovation
  • Technology Skills
  • Medicaid
  • Dialysis
  • Home Health
  • Inpatient Psych
  • OP Psych
  • Complex and Chronic CM
  • Emotional support
  • Clinical assessment
  • Symptom control
  • Compassionate care
  • Advanced care planning
  • End-of-life care
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Medical terminology
  • Call center experience
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Positive attitude
  • Store opening/closing procedures
  • Multi-tasking skill
  • Team leadership qualities
  • Reliability and punctuality
  • Strong work ethic
  • Cash handling expertise
  • Cash register maintenance
  • Health and safety regulations
  • Retail sales customer service
  • Decision-making
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Team collaboration
  • Project tracking
  • Problem-solving
  • Case management
  • Case documentation
  • Organization and multitasking
  • Compassionate caregiving
  • Patient care
  • Meal preparation
  • Housekeeping
  • Patient transportation
  • Community resource management
  • Needs assessment
  • Resource mobilization
  • Nonprofit experience
  • Multicultural sensitivity
  • Partnership development
  • Volunteer recruitment
  • Patient diagnosis
  • Relapse prevention
  • Family support
  • Client advocacy
  • Motivational interviewing
  • Behavioral interventions
  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Train-the-trainer
  • Group and individual instruction
  • Standard operating procedures
  • Business process improvement
  • Content development
  • Workflow Analysis
  • Documentation management
  • Document control
  • Insurance processes
  • Insurance claims processing
  • Customer service and assistance
  • Claims processing
  • ICD-10 coding
  • Prior authorization
  • ICD-10 proficiency
  • Denial management
  • Care coordination
  • Behavior modification
  • Health coaching
  • Chronic disease management
  • Self-motivation and discipline
  • Confidentiality and privacy
  • Continuing education commitment
  • Goal setting strategies

Certification

  • Certified Case Manager
  • Certified Health and Wellness Coach

Additional Information

I have choosen to step out of the nursing field and start pursuing other interests in my life.

Timeline

On Call Hospice Nurse

Bons Secours by Compassus
11.2024 - 03.2025

Behavioral Health Case Manager

AmeriHealth Caritas
02.2023 - 10.2024

Supervisor of Case Management

Cardiac RMS
10.2022 - 01.2023

Nurse Care Coach Educator

Ontrak Program
05.2018 - 09.2022

Behavioral Health Case Manager II

AmeriHealth Caritas
04.2016 - 04.2018

Complex Case Manager

BCBS of TN, Medicaid division
05.2015 - 04.2016

Bachelor of Science - Nursing, Psychology

Harding University

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