Kitty McCaskill
Charlotte
Summary
Detail-oriented professional with strong customer service skills and a commitment to cleanliness. Proven ability to support team operations and enhance guest satisfaction in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Expo Runner
West End Seafood
Charlotte
10.2025 - Current
- Delivered fresh seafood orders to kitchen staff efficiently. Provided light janitorial services such as sweeping floors, emptying trash cans, and wiping down surfaces as needed.
- Maintained cleanliness of expo hallways, bathrooms, and common areas.
- Provided customer service assistance to guests who had questions or needed help navigating the venue.
- Sought guidance from senior team members to resolve issues.
- Managed inventory of seafood products for optimal stock levels.
- Maintained cleanliness and organization in the storage area consistently.
- Assisted chefs with ingredient preparation for menu items promptly.
- Communicated with team members to ensure timely service delivery.
- Operated food safety equipment to uphold health standards diligently.
Front End Supervisor
Burger King
Saluda
05.2025 - 10.2025
- Supervised team members during peak hours to ensure efficient service.
- Managed inventory levels and placed orders for necessary supplies.
- Enforced health and safety regulations to maintain a clean workspace.
- Coordinated shift schedules to optimize staff coverage during busy periods.
- Assisted in resolving customer complaints to enhance satisfaction.
Airbnb Cleaner
Sara Mac's Rental Shacks
Rock Hill
01.2022 - 05.2024
- Cleaned rental units to ensure guest satisfaction and property upkeep.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Inspected properties for cleanliness and reported maintenance issues promptly.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Scrubbed walls to remove scuff marks or stains.
- Inspected rooms for cleanliness prior to guest arrival.
Front End Supervisor
Save-A-Lot
Searcy
05.1994 - 05.1999
- Supervised team members during peak hours to ensure efficient service.
- Coordinated shift schedules to optimize staff coverage during busy periods.
- Assisted in resolving customer complaints to enhance satisfaction.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
Hotel Cleaner
Batesville Hotel
Batesville
01.1993 - 08.1993
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
Education
Bachelor of Science - Nursing
Harding University
Searcy, AR05-1999
Skills
- Customer service assistance
- Janitorial services
- Kitchen coordination
- Team supervision
- Supply ordering
- Shift scheduling
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
- Organizational skills
- Food presentation
- Food running
- Cleanliness standards
- Quick learner
- Guest relations
- First aid training
- Food and beverage experience
- Food and beverage handling
- Service oriented
- Professional demeanor
- Team building
- Cleanliness maintenance
- Team player
- Cleaning and sanitizing
Timeline
Expo Runner
West End Seafood
10.2025 - Current
Front End Supervisor
Burger King
05.2025 - 10.2025
Airbnb Cleaner
Sara Mac's Rental Shacks
01.2022 - 05.2024
Front End Supervisor
Save-A-Lot
05.1994 - 05.1999
Hotel Cleaner
Batesville Hotel
01.1993 - 08.1993
Bachelor of Science - Nursing
Harding University