Kitty Pearson
Smyrna,GA
Summary
Accomplished Office Manager and Regional Administrative Trainer at Massey Services Pest Prevention, I excel in organizational skills and employee training, enhancing office efficiency and staff productivity. My proactive approach to customer relations and office administration resulted in improved client satisfaction and operational workflows. Expert in handling sensitive information and leading teams to exceed targets through effective communication and mentoring.
Overview
10
10
years of professional experience
Work History
Office Manager
Massey Services Pest Prevention
04.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Regional Administrative Trainer
Massey Services Pest Prevention
11.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Assisted with two company acquisitions by helping with onboarding, training the administrative team, locating and creating reports to assist with tracking revenue, and production, and monitoring collection efforts.
Office Manager
Massey Services Pest Prevention
04.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for the company database.
- Created, maintained, and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated special projects and managed schedules.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Customer Service Representative
Massey Services Pest Prevention
07.2017 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
3-Year-Olds Teacher
Towne Lake Academy
12.2014 - 07.2017
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Education
Bachelor of Business Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NH05.2027
Diploma - Cosmetology
Chattahoochee Technical College
Marietta, GA05.2013
High School Diploma -
Etowah High School
Woodstock, GA05.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Customer Relations
- Relationship Building
- Scheduling
- Administrative Oversight
- Employee Training
Timeline
Office Manager
Massey Services Pest Prevention
04.2023 - Current
Regional Administrative Trainer
Massey Services Pest Prevention
11.2021 - Current
Office Manager
Massey Services Pest Prevention
04.2018 - Current
Customer Service Representative
Massey Services Pest Prevention
07.2017 - Current
3-Year-Olds Teacher
Towne Lake Academy
12.2014 - 07.2017
Bachelor of Business Administration - Human Resources Management
Southern New Hampshire University
Diploma - Cosmetology
Chattahoochee Technical College
High School Diploma -
Etowah High School
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