Kitty Renay
Center Point,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Business Development Specialist
Accounting Complete
Hoover, AL
11.2014 - 09.2023
- Generated leads through cold calling potential clients.
- Developed and implemented strategies to increase sales volume.
- Maintained detailed records of customer interactions, orders and account status updates.
- Established relationships with key decision makers at target companies.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Contributed ideas for improving internal processes related to sales operations.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed account records and contact logs to facilitate sales process.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Collaborated with team members to determine strategic sales approaches.
Business Relations Consultant
Better Business Bureau Serving Central AL
Birmingham, AL
04.2008 - 03.2014
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Cross-sold additional products or services based on customer needs.
- Established relationships with key decision makers at target companies.
- Assisted in resolving customer complaints in a prompt manner.
- Contributed ideas for improving internal processes related to sales operations.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) - Mass Communications
Emerson College
Boston, MASkills
- Relationship Management
- Client acquisition
- Lead prospecting
- Account development
- Staff Training
- Lead Development
- Salesforce
- Cold-calling
- B2B background
- Sales
- Product expertise
Timeline
Business Development Specialist
Accounting Complete
11.2014 - 09.2023
Business Relations Consultant
Better Business Bureau Serving Central AL
04.2008 - 03.2014
Some College (No Degree) - Mass Communications
Emerson College
Similar Profiles
Joshua GlinesJoshua Glines
Tax Accountant at Harrison Tax & Accounting/Elcor Tax & AccountingTax Accountant at Harrison Tax & Accounting/Elcor Tax & Accounting
JIORDACHE RAMOSJIORDACHE RAMOS
Accounting Staff at 4th Field Accounting Unit, Accounting Service Philippine ArmyAccounting Staff at 4th Field Accounting Unit, Accounting Service Philippine Army
Solomon Olusegun OmidijiSolomon Olusegun Omidiji
Financial Systems Data Analyst at Avicenna Accounting Automation (Public Accounting), Inc.Financial Systems Data Analyst at Avicenna Accounting Automation (Public Accounting), Inc.
Rachel HartRachel Hart
Customer/Assistant Manager at Champion CleanersCustomer/Assistant Manager at Champion Cleaners
Aaryn LeVert-KiddAaryn LeVert-Kidd
EXECUTIVE ASSISTANT II at UAB HospitalEXECUTIVE ASSISTANT II at UAB Hospital