Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kitty Toomey

LONG BEACH,California

Summary

Results-focused Master Stylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

I've also been active in the bar industry for a couple decades to supplement my income, being a single mother of two.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Cosmetologist

Self Employed Services
08.2008 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Developed loyal following of clients by providing high-quality services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Bartender

Shenanigans Pub
10.2022 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Consistently one the highest sellers per shift
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.

Bartender

Dempsey's Sports Bar And Grill
10.2003 - 12.2008
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Bartender

Fantasy Castle
02.2000 - 12.2003
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Very high volume establishment

Bartender Shift Manager

Allsports Bar
03.2001 - 11.2003
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.

Education

Certification of Cosmetology -

Golden West College
Huntington Beach, CA
07.2002

Bachelor of Arts - Communications

University of Miami
Miami, FL
05.1996

Skills

  • Relationship Building
  • Friendly Communication
  • Client Education
  • Product and Service Explanations
  • Issue Resolution
  • Social Skills
  • Selling and Upselling
  • Administrative Procedures
  • Sales Expertise
  • Sanitation Maintenance
  • Physical Strength
  • Color Matching Master

Certification

  • Certified RBS, State of CA-May 8, is 2023
  • Servsafe, State of CA -November 2023

Timeline

Bartender

Shenanigans Pub
10.2022 - 08.2023

Cosmetologist

Self Employed Services
08.2008 - Current

Bartender

Dempsey's Sports Bar And Grill
10.2003 - 12.2008

Bartender Shift Manager

Allsports Bar
03.2001 - 11.2003

Bartender

Fantasy Castle
02.2000 - 12.2003

Certification of Cosmetology -

Golden West College

Bachelor of Arts - Communications

University of Miami

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Kitty Toomey