Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kit Ying Shum

Irvine,CA

Summary

Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

1
1
year of professional experience

Work History

Tutor Volunteer

Personal Employer
05.2020 - 09.2020
  • Assisted students with homework using curriculum and materials provided by program.
  • Taught study skills and other methods for test preparation.
  • Determined concepts needing priority focus of tutorial sessions by reviewing and assessing student work, notes and discussions.
  • Communicated with parents and teachers regarding student progress and areas of concern.

Sales Associate

H&M Clothing
09.2019 - 01.2020
  • Achieved perfect attendance and on-time record.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Sales Associate

Forever 21
07.2019 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.

Volunteer

Pacifica Senior Living Lynnwood
Lynnwood, WA
03.2017 - 06.2017
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.

Education

Bachelor of Arts - Business Management

California State University - Fullerton
Fullerton, CA
05.2022

Skills

  • Work Task Prioritization
  • Strategic Planning
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Behavior Modeling
  • Inspiring Love of Learning
  • Encouraging and Motivating People
  • Time Management

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Korean
Professional Working

Timeline

Tutor Volunteer

Personal Employer
05.2020 - 09.2020

Sales Associate

H&M Clothing
09.2019 - 01.2020

Sales Associate

Forever 21
07.2019 - 09.2019

Volunteer

Pacifica Senior Living Lynnwood
03.2017 - 06.2017

Bachelor of Arts - Business Management

California State University - Fullerton

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