Being passionate about leveraging strong communication skills to enhance employed recruitment, engagement, development, and retention in support of organizational growth.
Hi, I’m
Kiuana Brown
Calera,AL
Summary
Overview
8
years of professional experience
Work History
Bham Now
Social Media Representative
11.2023 - Current
Job overview
- Through dedication to promoting the good in Birmingham, has help build a stronger more connected community.
- Stayed current on industry news, ensuring that content remained relevant and engaging for followers.
- Able to increase the spotlight on Birmingham's community by publishing articles and creating multimedia and social campaigns in collaboration with local businesses that engages the community which results in actionable content.
The Salon Center
Customer Service Representative
12.2020 - 11.2023
Job overview
- As a customer service representative at The Salon Center, having honed analytical, organizational and administrative skills while managing approximately 30 incoming high volume of customer calls, consistently ensuring minimal wait times, and delivering prompt, effective assistance.
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Using state of the art data analysis tools, I've monitored performance trends regularly, identifying areas where improvements were needed and implemented changes that enhanced the overall quality of services provided.
- My ability to manage multiple tasks, stay organized, and maintain a customer focused approach allowed me to excel in a fast-paced environment and positively impact both the team and the customers we served.
- As a result of my expertise, dedication, and commitment played a vital role in maintaining and enhancing The Salon Center's reputation for providing outstanding customer service and individual customer experience which significantly contributed to the company's overall success.
Federal Work Study
Administrative Assistant
01.2020 - 04.2020
Job overview
- As an Administrative assistant under the Federal Work study program, I was integral to the department's daily operations.
- I streamlined invoice processing procedure that significantly reduced financial record errors, as well as, ensured accurate and timely vendor payments.
- Conducting research that provided industry specific data and insights that were critical to the development of various strategic departmental initiatives and important organizational decisions.
- Ensuring that students received the support that were needed, contributing to their academic success and satisfaction.
- Managing student appointments and efficiently facilitated department referrals.
Victoria's Secret & PINK
Sales Associate
05.2016 - 04.2020
Job overview
- As a sales associate at Victoria's Secret, being able to provide accurate and comprehensive information to customers on store sales, product quality, payment policies, and security measures that significantly increased customer satisfaction, customer loyalty, and an overall positive customer shopping experience.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Stillman College Tuscaloosa, AL
Bachelor of Arts from Journalism
07.2020
University Overview
- Honoree of Magna Cum Laude with a 3.4 GPA
- Dean's List 2017-2020
- Awarded Presidential Scholar
- Samuel Newhouse Endowment Scholarship Recipient
- Vice President of Alpha Kappa Alpha Sorority Inc.
- Elected Chief of Staff for the Student Government Association 2018-2020
- Member of Black Women's Leadership Council Foundation of Xerox corporation
Skills
- Organizational skills
- Communication skills
- Time Management
- Time Management
- Attention to detail
- Computer Proficiency
- Scheduling and Planning
- Adaptability
- Confidentiality
- Team Collaboration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"if opportunity doesn't knock, build a door."
Work Preference
Work Type
Gig WorkContract WorkFull TimeWork Location
RemoteHybridImportant To Me
Work from home option401k match4-day work weekCareer advancementWork-life balanceCompany CultureFlexible work hoursPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingLanguages
English
Full Professional
Timeline
Social Media Representative
Bham Now
11.2023 - Current
Customer Service Representative
The Salon Center
12.2020 - 11.2023
Administrative Assistant
Federal Work Study
01.2020 - 04.2020
Sales Associate
Victoria's Secret & PINK
05.2016 - 04.2020
Stillman College
Bachelor of Arts from Journalism
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