Kiundra Vitello
Baytown,United States
Summary
Communications Graduate with previous work experience in school districts, healthcare administration, and communications. After stepping away from full time employment to raise my children, I am seeking opportunities to return to the workforce and contribute to student, family and community success.
Overview
9
9
years of professional experience
Work History
Compliance Liaison II
Aya Healthcare
08.2021 - 12.2023
- Facilitated communication between healthcare professionals and clients to ensure effective service delivery.
- Coordinated onboarding and compliance documentation for 20-30 healthcare professionals simultaneously.
- Developed and maintained strong relationships with clients to enhance satisfaction and retention.
- Assisted in onboarding processes for new staff, ensuring compliance with company policies and standards.
Complaint Specialist
Dexcom
04.2021 - 07.2021
- Developed and implemented training materials for new team members to enhance onboarding process.
- Conducted data analysis to identify trends, improving product performance insights.
- Managed Approximately 30-50 Complaints daily.
- Managed documentation for quality assurance processes, ensuring compliance with regulatory standards.
Benefits Enrollment Specialist
Willis Towers Watson
09.2020 - 03.2021
- Coordinated benefits enrollment processes, ensuring timely and accurate completion for clients.
- Managed client inquiries regarding benefits eligibility and enrollment procedures, enhancing customer satisfaction.
- Took 40-50 calls daily to assist customers with their insurance inquiries.
- Streamlined data entry processes, improving accuracy in client benefit records management.
Communications Intern
Texas City Independent School District
01.2020 - 06.2020
- Developed engaging content for school newsletters and social media platforms to enhance community communication.
- Assisted in organizing events and programs to promote student achievements and school initiatives.
- Collaborated with educators to create informative materials that support curriculum objectives and increase student engagement.
- Conducted 1-2 interviews a week with staff of the district to highlight the importance of each role within the school system.
Child Nutrition Worker
Deer Park ISD
08.2019 - 12.2019
- Prepared and served 2 nutritious meals daily in compliance with federal and state dietary guidelines.
- Maintained cleanliness and organization of food preparation areas, ensuring safety standards were met.
- Assisted in inventory management, tracking food supplies to minimize waste and ensure availability.
- Collaborated with team members to streamline meal service processes, enhancing efficiency during peak hours.
Child Nutrition Worker
La Porte Independent School District
08.2014 - 05.2019
- Monitored student dietary restrictions, providing appropriate meal options to meet individual needs.
- Served approximately 300 + students daily
- Inspected meals served for conformance to prescribed diets, palatability and appearance.
- Developed positive relationships with students, fostering a welcoming atmosphere during mealtimes.
Education
Bachelor of Arts - Communications
University of Houston Clear Lake
Houston, TX06-2020
Skills
- Verbal and written communication
- Team collaboration
- Project planning
- Issue resolution
- School requirements
- High-pressure environments
Timeline
Compliance Liaison II
Aya Healthcare
08.2021 - 12.2023
Complaint Specialist
Dexcom
04.2021 - 07.2021
Benefits Enrollment Specialist
Willis Towers Watson
09.2020 - 03.2021
Communications Intern
Texas City Independent School District
01.2020 - 06.2020
Child Nutrition Worker
Deer Park ISD
08.2019 - 12.2019
Child Nutrition Worker
La Porte Independent School District
08.2014 - 05.2019
Bachelor of Arts - Communications
University of Houston Clear Lake