Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Kiva Thomas
Work Preference
Summary
Dedicated healthcare customer service and billing specialist with experience supporting patients through insurance inquiries, claims resolution, benefit verification, and billing follow-up. Strong background in medical billing, denial management, patient/client communication, and remote productivity while maintaining accuracy and HIPAA compliance. Experienced using ECW (eClinicalWorks), Therapy Management/Therapy Notes software, PRMC hospital billing/EHR systems through Palmdale Regional Medical Center, and Microsoft Office Suite to efficiently manage patient accounts, claims processing, provider communication, and reimbursement follow-up.
Overview
5
5
years of professional experience
Work History
Medical Billing Specialist/ Medical Assistant
Neurospine Institute
Palmdale, California
01.2023 - 02.2025
- Reviewed clinical documentation in EHR systems to support accurate billing and claims submission.
- Prepared and processed claims while ensuring required fields, authorizations, and documentation were complete.
- Evaluated charges against documentation to ensure alignment with billing and compliance standards.
- Communicated with providers, billing teams, and external partners to resolve discrepancies and support reimbursement.
- Maintained strict confidentiality of patient health information (PHI) and adhered to regulatory requirements.
- Supported auditing and follow-up processes by updating claim statuses and documentation.
Medical Billing Clerk (Remote)
Clear View Consulting
Las Vegas, Nevada
07.2020 - 01.2023
- Processed and managed medical claims in a remote work environment, meeting accuracy and productivity standards.
- Reviewed documentation and payer requirements to determine correct billing action.
- Collaborated with internal teams and insurance carriers to resolve denied or pending claims
- Developed and maintained an effective medical billing workflow system.
- Demonstrated expertise in state and federal medical billing regulations.
Dental Treatment Coordinator
Md Periodontics
Beverly Hills, California
12.2019 - 06.2020
- Excellent communication skills
- Insurance Verification and eligibility
- Managed patient records using electronic health record systems for accuracy and compliance.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues
- Updated patient financial information to promote accurate record keeping
- Experienced with general dentistry, oral surgery, endodontist periodontist, orthodontics, and Pediatric.
- Educated patients on treatment plans and procedures to enhance understanding and cooperation.
Education
Medical Assisting
United Education Institute
Van Nuys, CA01-1998
High School Diploma - Medical Insurance Coding
Century High School
Los Angeles, CA01-1994
Medical Insurance Coding
Career Step
Lehi, UT05-2026
Skills
- Organized
- Customer Service
- Multitasking
- Clean Claim Submission
- CPT,ICD-10-CM,HCPCS
- EHR management & Hospital systems Documentation Review
- Billing Workflow
- Claim Auditing & Hold resolution
- Prior Authorization & Referrals
- Data entry accuracy
- Effective communication
- Medical terminology
- Denial resolution
- HIPAA & PHI Compliance
- Provider & Office Manager Communication
- Accounts receivable management
- Microsoft Excel & Microsoft Office
- Remote Team Collaboration
- Timely Filing
Timeline
Medical Billing Specialist/ Medical Assistant
Neurospine Institute
01.2023 - 02.2025
Medical Billing Clerk (Remote)
Clear View Consulting
07.2020 - 01.2023
Dental Treatment Coordinator
Md Periodontics
12.2019 - 06.2020
Medical Assisting
United Education Institute
High School Diploma - Medical Insurance Coding
Century High School
Medical Insurance Coding
Career Step