Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Kivia Davis

Riverdale,GA

Summary

I am an accomplished educated professional seeking a position and a career that will challenge me on a daily basis, and allow for personal growth and career development. My attitude, education, experience, and professional certificates , diploma, and degree make me an ideal candidate for this position, and I believe I would be a great asset to your organization. I am dedicated to expanding my education in order to remain compliant with the new guidelines and policies. I have experience in customer services and administrative positions. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Divisional Supporter, Mail Clerk, Selector, Trainer

Gordon Food Service
Lithia Springs, GA
11.2014 - Current
  • Forwarded misdirected mail
  • Signed off on certified mail
  • Delivered mail to both departments and individuals
  • Read customer orders accurately
  • Located and selected specific warehouse items to fulfill customers' orders
  • Operated warehouse machinery to prepare customers' order
  • Kept the warehouse clean and organized at all times
  • Developed, planned, or conducted training activities.
  • Displayed excellent interpersonal skills while interacting with colleagues and guests alike.
  • Demonstrated excellent interpersonal skills when communicating with staff members from other departments within facility.
  • Served as point of contact for customers and staff by applying customer service and interpersonal skills.
  • Established effective relationships with colleagues through strong interpersonal skills.

Life Insurance Agent

PHP Agency
Atlanta, GA
05.2023 - Current
  • Selling life insurance and annuities
  • Educated clients on various types of life insurance policies available in the market.
  • Advised clients on the tax implications of their investments and purchases.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Organized team building activities that promoted teamwork among players.
  • Encouraged teamwork among players through positive reinforcement tactics.
  • Created a positive environment that encouraged teamwork among players.
  • Provided emotional support to distressed detainees through active listening techniques.
  • Built strong and lasting relationships with clients through active listening.
  • Facilitated communication between management and staff through active listening techniques.
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated flexibility in adapting to changing environment; adjusted workload accordingly.

Medical Records Technician

Crestview Nursing Home (Grady Memorial Hospital)
Atlanta, GA
05.2024 - Current
  • Organized, compiled, and maintained statistical data on hospital utilization and beds occupied..
  • I verified insurance eligibility prior to releasing protected health information.
  • Processed incoming medical records requests.
  • Organized physical files by assigning appropriate labels and codes in accordance with departmental protocols.
  • Generated reports on patient demographics and diagnoses for administrative use.
  • Retrieved archived records upon request from authorized personnel or departments.
  • Maintained an up-to-date inventory of supplies needed for efficient operation of the medical records department.
  • Verified completion of clinical documentation prior to closing out patient charts.

Customer Service/ Call Center

Arise
Riverdale, GA
10.2020 - Current
  • Provided superior customer service, ensuring efficient customer inquiry resolution and appointment scheduling
  • Helped customers with complaints and questions
  • Gave customers answers about products and services
  • Took orders and processed returns
  • Listened to customers' concerns and solved their problems
  • Handled inbound and outbound phone conversations with clients to ensure everyone quickly gets the help they need
  • Assisted 100+ customers a week, providing successful solutions in a polite manner.

Caregiver

01.2016 - 04.2022
  • Assisted residents with activities of daily living
  • Helped with dressing, grooming, toileting, transferring, and getting to doctors' appointments
  • Encouraged residents to do as much of their own care as possible
  • Administered medication to patients according to their physicians' instructions
  • Assisted in proper bathing protocols to ensure patient hygiene.
  • Coordinated transportation services for clients when necessary.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Education

Health Information Management Associate Degree -

Atlanta Area Tech
Atlanta, GA
08.2024

Medical Billing & Coding -

Atlanta Area Tech
Atlanta, GA
12.2021

Health Care Assistant -

Atlanta Area Tech
Atlanta, GA
12.2020

Patient Account Specialist -

Atlanta Area Tech
Atlanta, GA
12.2020

Health Information Specialist -

Atlanta Area Tech
Atlanta, GA
12.2020

Skills

  • CPT ICD-10-CM/PCS HCPCS
  • Medical Terminology Anatomy Physiology
  • Relative Value Units HIPAA Policies Coding Guidelines
  • NCCI Edits Medicare Parts A, B, C, D Modifiers
  • Coding Payment Policies Place of Service Compliance
  • Fraud/Waste/Abuse Resolution Advance Beneficiary Notice NCD and LCD Edits
  • Microsoft Office Suite
  • ICD-9
  • Medical Billing
  • Insurance Verification
  • Typing
  • Medical coding
  • Windows
  • Documentation review
  • Clerical experience
  • Medical Scheduling
  • EMR Systems
  • Auditing
  • Patient Care
  • Customer service
  • Epic
  • Front desk
  • Phone etiquette
  • Medical records (1 year)
  • ICD-10
  • Medical terminology
  • Health information management
  • HIPAA
  • CPT coding
  • Superb active listening abilities
  • Great active listening skills
  • Compassionate listening and verbal communication
  • Task Prioritization
  • Collaboration
  • Analytical
  • Data Entry
  • Decision-Making

Certification

  • National Technical Honor Society
  • Life Insurance License
  • BLS Certification
  • CPR Certification
  • Driver's License
  • Certified Medical Assistant

Assessments

  • Nursing assistant skills, Proficient, 06/01/21, Providing nursing aid to patients using knowledge of relevant equipment and procedures
  • Work style: Reliability, Proficient, 08/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Technical support, Proficient, 06/01/24, Performing software, hardware, and network operations
  • Administrative assistant/receptionist, Proficient, 05/01/24, Using basic scheduling and organizational skills in an office setting
  • Principles of accounting, Proficient, 06/01/24, Preparing financial records according to federal policies
  • Protecting patient privacy, Proficient, 11/01/22, Understanding privacy rules and regulations associated with patient records
  • Customer service, Proficient, 06/01/21, Identifying and resolving common customer issues
  • Written communication, Proficient, 03/01/22, Best practices for writing, including grammar, style, clarity, and brevity
  • Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
  • Medical billing, Completed, 11/01/22, Understanding the procedures and forms used for medical billing
  • Attention to detail, Proficient, 12/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Supervisory skills: Motivating & assessing employees, Proficient, 03/01/22, Motivating others to achieve objectives and identifying improvements or corrective actions
  • Protecting patient privacy, Proficient, 03/01/22, Understanding privacy rules and regulations associated with patient records
  • Medical terminology, Proficient, 04/01/24, Understanding and using medical terminology
  • Time management skills, Proficient, 06/01/24, Managing one's own time to complete tasks quickly and efficiently
  • Clinical judgment, Proficient, 04/01/24, Assessing a patient's condition and implementing the appropriate medical intervention
  • Spreadsheets with Microsoft Excel, Proficient, 05/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
  • Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
  • Home health aide skills, Proficient, 06/01/21, Providing care to patients in a home setting
  • Cleaner fit, Proficient, 12/01/23, Measures the traits that are important for successful cleaners

Timeline

Medical Records Technician

Crestview Nursing Home (Grady Memorial Hospital)
05.2024 - Current

Life Insurance Agent

PHP Agency
05.2023 - Current

Customer Service/ Call Center

Arise
10.2020 - Current

Caregiver

01.2016 - 04.2022

Divisional Supporter, Mail Clerk, Selector, Trainer

Gordon Food Service
11.2014 - Current

Health Information Management Associate Degree -

Atlanta Area Tech

Medical Billing & Coding -

Atlanta Area Tech

Health Care Assistant -

Atlanta Area Tech

Patient Account Specialist -

Atlanta Area Tech

Health Information Specialist -

Atlanta Area Tech
Kivia Davis