Kivonda Mack
Delton,MI
Summary
Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.
Overview
20
20
years of professional experience
Work History
Agent Team Member
Promoveo Holdings LLC
06.2023 - 09.2023
- Obtained client information by answering telephone calls.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Managed over 50 customers calls per day
- Obtained client information by answering telephone calls
Sales Associate
Amazon
09.2020 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed customer complaint's
Agent Services Representative
Unique Designs
10.2003 - 03.2020
- Followed up on department reports, contact information and missing enrollment and agent information.
- Achieved established monthly goals.
- Delivered world-class customer service to internal and external customers.
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Fashion Merchandising
Miami Dade College
Miami, FL05.2008
Skills
- Information Updates
- Time Management
- Customer Service
- Problem-Solving Skills
- Customer Needs Determination
- Strong Communication Abilities
- Organizational Skills
- Customer Experience
Timeline
Agent Team Member
Promoveo Holdings LLC
06.2023 - 09.2023
Sales Associate
Amazon
09.2020 - 06.2023
Agent Services Representative
Unique Designs
10.2003 - 03.2020
Associate of Arts - Fashion Merchandising
Miami Dade College
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