Kiwanda N Daniels
Silver Creek,MS
Summary
Highly-accomplished and detail-oriented professional successful at attaining business goals, budget strategy design and sales development. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency. Knowledgeable and efficient professional with extensive experience in financial industry. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
19
19
years of professional experience
Work History
Loan Operations Processor
Pike National Bank
McComb, MS
12.2021 - Current
- Book new loans, renewals, modifications, letters of credit and guidance lines of credit.
- Complete loan maintenance requests.
- Post payments, draws and principle reductions.
- Assist with escrow disbursements.
- Post-closing loan review.
- Balance loan general ledger clearing accounts.
- Execute recording/release of applicable documents.
- Perform loan research and resolving problems.
- Clear loan un-posted transactions.
Financial Service Advisor II
Hancock Bank
Prentiss, MS
07.2015 - 07.2021
- Maintains customer service culture by focusing on customer needs through complex profiling.
- Originates loans ranging from 2500.00 consumer loans to Home Equity Lines of Credit.
- Assists in managing operational loss within the branch to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation.
- Builds relationships with customers while performing financial transactions.
Assistant Manager
Woodforest National Bank
McComb, MS
10.2008 - 07.2015
- Participate in management of daily operations of branch, working opposite schedules of other managers to ensure adequate coverage.
- Supervise teller transactions for the purpose of determining risk; recommend course of action.
- Act as a resource for employees by demonstrating extensive knowledge about bank products, policies, services and sales.
- Develop understanding of branch performance, branch reports and budget information.
Vault Teller
Regions Bank
Hattiesburg, MS
10.2005 - 09.2008
- Assist customer with daily transactions to include: deposits, cashed checks, and loan payments.
- Perform opening and closing duties of the branch.
- Order branch supplies and weekly cash shipments.
- Daily balance and audit vault and ATM.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
Education
Associate of Arts - Business Administration
Copiah Lincoln Community College
2002
Skills
Well qualified and results oriented with exposure to business development, marketing, strategic planning, client relationship, and customer service
Skilled in improving customer retention levels within highly competitive markets
Exceptional leadership abilities concerning team initiatives
Skilled at educating clients on banking products and recommending best options to meet their short-term and long-term needs
Team player with polished communication skills: verbal, written, interpersonal and rapport building
Timeline
Loan Operations Processor
Pike National Bank
12.2021 - Current
Financial Service Advisor II
Hancock Bank
07.2015 - 07.2021
Assistant Manager
Woodforest National Bank
10.2008 - 07.2015
Vault Teller
Regions Bank
10.2005 - 09.2008
Associate of Arts - Business Administration
Copiah Lincoln Community College