Kiwanis Bridges
Pike Road,AL
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
CNA - Certified Nursing Assistant
Self employed/ supervisor
Montgomery, AL
03.2019 - Current
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat and take medications
- Making sure they have regular meals and proper medication dosages
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Turning or adjusting patients in bed to prevent bedsores or other discomfort
- Exercising patients by helping them walk
Call Center Representative
DIRECTV
Montgomery, AL
05.2018 - 02.2019
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- In-depth knowledge of a company's products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers
Maanger/Cashier
Murt's Superette
Tuskegee, AL
02.2014 - 01.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Remote Customer Service Representative Hybrid / Remote
Medical Healthcare Solutions
Atlanta, GA
08.2012 - 01.2014
- Greeting patients professionally both in person and on the phone
- Quickly answering or properly referring questions and issues
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Notifying providers of patient arrivals
- Comforting patients by anticipating anxieties and effectively answering questions
- Ensuring availability of treatment information by retrieving and updating patient records
- Verifying financial records and collecting patient charges while filing and expediting third-party claims
- Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Education
College Degree in Nursing -
Southern Union State Community College
High school diploma -
Booker T. Washington High School
Skills
- Medical Scheduling
- Vital Signs
- Computer Literacy
- Patient Care
- Insurance Verification
- Nursing
- Medical Billing
- Medical Office Experience
- Medical Records
- Medical Coding
- Phone Etiquette
- English
- Caregiving
- Operations leadership
- Time Management
- Transaction Approvals
- Team Leadership
- Cash Drawer Reconciliation
- Cash Handling
- Cash Register Operation
Certification
- CPR Certification
- CNA
Languages
English
Professional
Spanish
Professional
Timeline
CNA - Certified Nursing Assistant
Self employed/ supervisor
03.2019 - Current
Call Center Representative
DIRECTV
05.2018 - 02.2019
Maanger/Cashier
Murt's Superette
02.2014 - 01.2018
Remote Customer Service Representative Hybrid / Remote
Medical Healthcare Solutions
08.2012 - 01.2014
College Degree in Nursing -
Southern Union State Community College
High school diploma -
Booker T. Washington High School
Languages
English, Expert
Languages
English, Expert
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