Kiwanis Dickey

• Managed 3 units within the agency to include the Office of Commission Clerk which consisted of docketing cases for parole consideration; Revocations to determine if warrants are required for offenders in violation of the their supervision, and the Victim's Services unit, whose responsibility is to timely notify all victims of any actions/votes the Commission has taken on inmate/offenders. Also provided guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Created a positive work place. environment that fostered employee engagement to increase retention rates, and boosted overall team morale
• Developed high-performing teams by providing guidance, and opportunities for professional growth.
• As a committee member of the Office of the State Attorney's Preventing Crime in the Community Conference, FCOR was instrumental in providing speakers for the conference.

Knowledge of office procedures and practices. Tasked with writing agency procedure directives for the sections under my purview. Ensured procedure directives were updated with the agency's current process and procedures.

Ability to apply laws, rules, regulations, policies and procedures.

• Streamlined operations by identifying inefficiencies and implementing process improvements. Assisted with creating system to track offenders upcoming Commission reviews and determinations/votes.
• Led change management initiatives, fostering a culture of continuous improvement among team members.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Utilized training focused on skill development, increasing employee proficiency in core competencies necessary for their roles.
• Collaborated with the Department of Corrections to align agency's strategy with operational objectives.