Kiwanna Davis
Centerline,MI
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.
Overview
6
6
years of professional experience
Work History
MA Inpatient PreCertification
BCBSM
Detroit, MI
12.2021 - Current
- Processed Medicare Part B redetermination applications submitted by providers and benefices.
- Reviewed account information and necessary system applications to determine next appropriate work activity.
- Responsible for daily handling of casework, including processing of new cases, coordinating open cases to resolution and entering closing casework notes to resolve cases.
- Met all timelines, made sure that all necessary research was completed, and that all information in appeal files was accurate.
- Responsible for daily handling of casework, including processing of 20+ new cases, coordinating open cases to resolution and entering closing casework notes to resolve cases.
Medical Receptionist
Mission OB/GYN Medical Group Inc.
Warren, MI
05.2018 - 10.2021
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and messages for 5-physician OB/GYN medical facility, scheduling appointments and handling patient inquiries.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Medical Receptionist
Eastside OB/GYN
Roseville, MI
11.2015 - 05.2018
- Answered phone calls and messages for 10-physician and Midwife in OB/GYN medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Education
Certificate - Medical Insurance Billing
Dorsey School of Business
Southgate, MI2012
Skills
- Motivational Leadership
- Schedule Coordination
- Organization and Time Management
- Advising Patents
- Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry and Database Software
Timeline
MA Inpatient PreCertification
BCBSM
12.2021 - Current
Medical Receptionist
Mission OB/GYN Medical Group Inc.
05.2018 - 10.2021
Medical Receptionist
Eastside OB/GYN
11.2015 - 05.2018
Certificate - Medical Insurance Billing
Dorsey School of Business
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