Kiya Alloway
Milford
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
5
5
years of professional experience
Work History
Receptionist
Watermark Retirement
02.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.4
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Aide
Watermark Retirement
02.2020 - 12.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with patient transfer and ambulation.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Contributed to a positive workplace culture by mentoring newly hired nurse aides and sharing best practices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided compassionate end-of-life care for terminally ill patients while comforting grieving family members during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Upheld infection control and prevention policies across different patient-facing areas.
Certified Tanning Consultant
Palm Beach Tan
03.2021 - 02.2022
- Streamlined appointment scheduling processes for increased efficiency and client convenience.
- Built trust with clients through attentive listening skills, demonstrating an understanding of their unique tanning goals.
- Maintained a clean, organized, and comfortable salon atmosphere for maximum client satisfaction and loyalty.
- Provided exceptional customer service by addressing clients'' questions, concerns, and scheduling needs promptly and professionally.
- Increased customer satisfaction by providing personalized tanning consultations and recommendations.
- Provided sales and marketing support through knowledge of targeted marketing and strategic sales.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Maintained sales records and generated relevant market and sales reports for management.
Education
High School Diploma -
Goshen High School
Goshen, OH05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Professional demeanor
- Strong sales skills
- Driving sales performance
Timeline
Receptionist
Watermark Retirement
02.2023 - Current
Certified Tanning Consultant
Palm Beach Tan
03.2021 - 02.2022
Aide
Watermark Retirement
02.2020 - 12.2023
High School Diploma -
Goshen High School
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