Katrina North
Miami
Summary
Versatile dependable Diligent worker eager to take on challenging tasks and support the team. Bringing many years of experience with hands on experience across customer service, healthcare support & hospitality support. Safety-conscious and quality-minded, committed to ensuring efficient and effective completion of all assigned duties. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in assisting, patient’s and staff in the hospital setting as well data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
7
7
years of professional experience
2000
2000
years of post-secondary education
Work History
Janitorial Assistant
Caremax Medical Centers
Miami
05.2022 - 05.2024
Housekeeper
Mount Sinai
Miami
02.2018 - 04.2022
- Maintained common areas, including lobbies and hallways, for cleanliness and order.
- Replenished supplies such as towels, toiletries, and linens in guest accommodations.
- Assisted in training new staff on housekeeping procedures and best practices.
- Interacted pleasantly with clients and guests when performing daily duties.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Reported damage or theft of hotel property to management.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sorted and counted linens and organized in storage areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Construction Worker
FI&G Construction
Miami
01.2018 - 02.2019
- Followed safety protocols to maintain a secure work environment.
- Assisted in site preparation by clearing debris and leveling ground.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Controlled traffic passing near, in or around work zones.
- Inspected facilities for cleanliness and reported maintenance needs promptly.
- Communicated with clients to address their specific cleaning preferences regularly.
- Maintained cleaning equipment in good working condition.
- Followed safety protocols while performing tasks such as ladder climbing or chemical handling.
- Sanitized all high-touch areas using approved chemicals.
- Assisted with special projects related to cleaning or maintenance when needed.
- Performed weekly deep cleanings of restrooms and other common areas.
- Recorded daily activities accurately in logbooks provided by management.
Housekeeper
Mary Brickell Village Hotel
Miami
12.2016 - 01.2018
- Maintained common areas, including lobbies and hallways, for cleanliness and order.
- Cleaned guest rooms to ensure a welcoming environment for all visitors.
- Replenished supplies such as towels, toiletries, and linens in guest accommodations.
- Collaborated with team members to fulfill special cleaning requests from guests.
- Reported maintenance issues promptly to ensure swift resolution and guest satisfaction.
- Followed hotel policies for safety and sanitation while performing daily tasks.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Education
Miami Jackson Senior High School
Miami, FLSkills
- Deep cleaning
- Health standards compliance
- Team collaboration
- Attention to detail
- Sanitization techniques
- Professionalism
- Work orders
- Strong work ethic
- OSHA compliance
- Communication and interpersonal skills
- Excellent communication
- Commercial cleaning
- Safety procedures
- Knowledge of HIPPA Guidelines
- Patience & Empathy
- Reporting skills
- Fast paced
Timeline
Janitorial Assistant
Caremax Medical Centers
05.2022 - 05.2024
Housekeeper
Mount Sinai
02.2018 - 04.2022
Construction Worker
FI&G Construction
01.2018 - 02.2019
Housekeeper
Mary Brickell Village Hotel
12.2016 - 01.2018
Miami Jackson Senior High School