Summary
Overview
Work History
Education
Skills
Music, Self-Care and Skin Care Enthusiast, Women Empowerment Event Coordinator
Timeline
Generic

Kiya Boyd

Los Angeles,California

Summary

Energetic Leader successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

11
11
years of professional experience

Work History

Knowledge Base Publishing Supervisor

Beachbody
06.2022 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitor workflow to improve employee time management and increase productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Work closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Senior Knowledge Base Publisher

Beachbody
07.2019 - 06.2022
  • Created and maintained knowledge base content, functionality, and organization through partnership with service leaders and business drivers
  • Demonstrated leadership through fostering team alignment and overseeing the successful rollout of 8+ projects for new product launches
  • Assisted in managing workflow through queue prioritization and assignment structure
  • Researched search engine optimization to make sure that articles result in a 90% population rate in accords with relevant search queries
  • Developed a system of cross-functional collaboration with Brand Leaders, Marketing, Network and the Senior Manager of Content and Communication through taking ownership of my role as the Pub Team’s, Primary Point of Contact

Sales Associate

Loft By Ann Taylor
11.2018 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Senior Corporate Specialist—Corporate Escalations

Beachbody
05.2018 - 07.2019
  • Analyzed causes of Customer/Coach dissatisfaction and maintained a positive online company presence on consumer advocacy websites
  • Monitored and efficiently responded to Top Tier Consumer Complaints filed with the Better Business Bureau and Attorney General’s Office
  • Identified customer service survey trends and created sound resolutions to mitigate future problems
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.



Certification Account Manager

Beachbody
04.2013 - 05.2018
  • Trained new Agents on Certification procedures, tasks, and information
  • Managed Instructor Accounts through web-based direct accounting software i.e. Oracle Operations, By Design, Tech. and Infusionsoft
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Maintained Productivity and efficiency by reducing unnecessary touches through completion of email requests and call backs within 24hours

Senior Medical Clinic Receptionist

Family Planning Associates
04.2013 - 08.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained medical record database with up-to-date patient information in alignment with HIPAA protocols.
  • Verified insurance information, facilitating a smooth billing process for both patients and the clinic.
  • Streamlined appointment scheduling for improved clinic flow and reduced wait times.
  • Processed payments from patients for co-pays and uninsured visits.
  • Managed waiting room activities, ensuring a comfortable experience for all visitors while maintaining privacy standards.
  • Supported Office Staff and operational requirements through completion of administrative tasks.
  • Enhanced office efficiency by handling a high volume of callers per day.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.


Education

Bachelor of Arts - Communication Studies

California State University - Long Beach
Long Beach, CA

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Maintain composure under pressure
  • Optimistically Positive and Upbeat Attitude
  • Driven Leader
  • Excellent Verbal and Communication Skill
  • Relationship Building
  • Analytical and Creative Thinking
  • Project Management
  • Process Improvement

Music, Self-Care and Skin Care Enthusiast, Women Empowerment Event Coordinator

  • I am a musician and have been doing music for over 15+ years
  • Self-Care is the best care and as a woman in today's society it is instrumental to my success
  • I host Women's Events Yearly. Empowering other Women is one of my greatest passions.

Timeline

Knowledge Base Publishing Supervisor

Beachbody
06.2022 - Current

Senior Knowledge Base Publisher

Beachbody
07.2019 - 06.2022

Sales Associate

Loft By Ann Taylor
11.2018 - 11.2019

Senior Corporate Specialist—Corporate Escalations

Beachbody
05.2018 - 07.2019

Certification Account Manager

Beachbody
04.2013 - 05.2018

Senior Medical Clinic Receptionist

Family Planning Associates
04.2013 - 08.2016

Bachelor of Arts - Communication Studies

California State University - Long Beach

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Kiya Boyd