Summary
Overview
Work History
Education
Skills
Timeline
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Kiya Downs

Colorado Springs,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

3
3
years of professional experience

Work History

Server, Prep Cook

The Mona Lisa
06.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Coach

Stars Gymnastics
09.2021 - 06.2023
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other coaches to create and execute game plans.
  • Monitored team practices to establish high level of performance.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Analyzed and adjusted team strategies during games to enable flexibility and maximize success.
  • Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies.
  • Scheduled and organized team events, dinners and field trips to cultivate relationships and build rapport.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Analyzed client feedback to adjust coaching sessions accordingly.

Customer Service Representative

Summer Sweet Frozen Yogurt
05.2021 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Customer Service Representative

Jamba Juice
06.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor's - Criminal Justice And Psychology

University of Colorado At Colorado Springs
Colorado Springs, CO
06.2027

High School Diploma -

Air Academy High School
Usaf Academy, CO
06.2023

Skills

  • Scheduling
  • Store Maintenance
  • Delivery Scheduling
  • Retail Store Support
  • Prioritization
  • Active Listening
  • Critical Thinking
  • Program Leadership
  • Emergency Response
  • Suggestive Selling
  • Cash Handling
  • Menu Memorization

Timeline

Server, Prep Cook

The Mona Lisa
06.2023 - Current

Coach

Stars Gymnastics
09.2021 - 06.2023

Customer Service Representative

Summer Sweet Frozen Yogurt
05.2021 - 09.2021

Customer Service Representative

Jamba Juice
06.2020 - 04.2021

Bachelor's - Criminal Justice And Psychology

University of Colorado At Colorado Springs

High School Diploma -

Air Academy High School

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Kiya Downs