Kiya Gooden
New York
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
11
11
years of professional experience
Work History
Hospitality Agent
Sonder
11.2023 - 07.2024
- Conducted housekeeping quality audits and inventory assessments to ensure compliance with hospitality standards, maintaining consistency and efficiency in service delivery.
- Analyze market trends to optimize operations and address potential guest issues proactively
- Utilized Salesforce Lighting to efficiently manage customer service and troubleshooting across over 100 countries, supporting clients in 40 diverse languages, ensuring seamless communication and resolution worldwide
- Supported event planning efforts, coordinating logistics for successful conferences, weddings, and other gatherings to manage customer service efficiently
Sales Associate
The Lego Group
07.2022 - 10.2023
- Ensure a hygienic, secure, and visually appealing setting by fulfilling daily cleaning responsibilities, preserving store exhibits, and mastering and implementing visual guidelines.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrate adeptness and adherence to safety protocols while efficiently managing the store stockroom, encompassing responsibilities such as assisting in the merchandise receiving process, upholding stockroom organization to meet standards.
Hostess
Trump National Golf Club Westchester
06.2021 - 12.2022
- Managed reservations and coordinated seating arrangements to optimize table turnover
- Assist in maintaining a visually appealing ambiance by setting up and maintaining the dining area
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Administrative Assistant
Sankofa Haus
03.2020 - 07.2022
- Coordinated and facilitated high-level meetings with key stakeholders, ensuring all necessary parties were present and prepared, resulting in a 15% increase in meeting effectiveness
- Assisted in managing household matters including budget expenses, overseeing maintenance, and coordinating service providers
- Screened and prioritized all incoming phone calls and emails, ensuring that urgent messages were promptly addressed, and non-essential communications were appropriately delegated and managed
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Sales Associate
L.L Bean
07.2019 - 09.2020
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines
- Ensure returned merchandise is restored to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in the appropriate area
- Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom to ensure the store environment is safe and presentable for employees and customers
- Leverage company tools and technology to confidently provide the customer with product knowledge to enhance customer engagement and maximize sales
Project Manager Internship
Office of New York State Senator Kevin Parker, 21st Senatorial District
08.2017 - 03.2018
- Assisted the district office’s extraordinary events team with the execution of annual events that included youth development initiatives, immigration assistance referral forums, fundraising seminars, community outreach, engagement workshops, and holiday gift drives
- Provided administrative support to corporate partners and sponsors, secured event venues, managed all event marketing promotions orders, and controlled event fundraising, budgets, and fiscal expenditures
Administrative Assistant
Bronx Zoo Bridging the Gap Program
01.2014 - 04.2017
- Organized logistics for all camp activities, including coordinating transportation, scheduling guest speakers, and managing necessary supplies, ensuring smooth execution of daily operations for over 500 camp participants
- Developed and executed an educational curriculum for behind-the-scenes tours of the Bronx Zoo's special exhibits, educating camp attendees about global wildlife conservation efforts in our community
- Managed camp attendees during visits to petting zoo areas and train rides through the park
Event Organizer
AAU Woman’s Basketball Tournaments
01.2014 - 01.2017
- Managed cash flow and inventory for admission tickets, gift purchases, and concession items
- Supervised support staff for customer service and assisted with crowd control, locker room maintenance, and team’s support welcome information center
- Coordinated court assignments, score table stat sheets, and tournament play schedules with referees, coaches, local media, and AAU members
Education
High School Diploma -
St. Catharine’s Academy
A.A - Humanities & Social Science
Nassau Community College
B.S - Graphic Information Technology
Arizona State University
05-2027
Skills
- Front desk operations
- Staff training and development
- Sales and upselling
- Property management systems
- Data entry and database management
- Customer service
- Microsoft Office Suite
- Adobe Creative Suite
- Salesforce Lightning
- Accuracy and attention to detail
Timeline
Hospitality Agent
Sonder
11.2023 - 07.2024
Sales Associate
The Lego Group
07.2022 - 10.2023
Hostess
Trump National Golf Club Westchester
06.2021 - 12.2022
Administrative Assistant
Sankofa Haus
03.2020 - 07.2022
Sales Associate
L.L Bean
07.2019 - 09.2020
Project Manager Internship
Office of New York State Senator Kevin Parker, 21st Senatorial District
08.2017 - 03.2018
Administrative Assistant
Bronx Zoo Bridging the Gap Program
01.2014 - 04.2017
Event Organizer
AAU Woman’s Basketball Tournaments
01.2014 - 01.2017
High School Diploma -
St. Catharine’s Academy
A.A - Humanities & Social Science
Nassau Community College
B.S - Graphic Information Technology
Arizona State University
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