Kiya Hayes
Rex,GA
Summary
Dynamic Customer Service Supervisor with a proven track record at the United States Post Office, excelling in complaint resolution and team leadership. Skilled in training and mentoring staff, I enhance customer satisfaction through effective communication and process improvements, driving operational efficiency and fostering a results-driven environment.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Experienced Job Title bringing Number years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
Atlanta,Ga
06.2015 - Current
- Supervised daily operations, ensuring high standards of customer service and employee performance.
- Trained new staff on customer service protocols and efficient mail processing techniques.
- Resolved complex customer inquiries, enhancing satisfaction and loyalty through effective communication.
- Monitored workflow, identifying areas for process improvement to increase efficiency in service delivery.
Air Traffic Control Call Center
Gate Gourmet
Atlanta, GA
04.2013 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Catering Representative
Gate Gourmet
Atlanta, GA
09.2006 - 04.2013
- Coordinated logistics for catering events, ensuring timely delivery and adherence to client specifications.
- Developed menu proposals tailored to client preferences, enhancing customer satisfaction and repeat business.
- Managed inventory levels, optimizing resource allocation to reduce waste and improve cost efficiency.
- Trained and mentored junior staff on catering procedures and customer service standards, fostering a collaborative team environment.
- Analyzed client feedback to refine service offerings, driving continuous improvement in catering operations.
- Provided excellent customer service throughout the planning process, addressing concerns promptly and professionally.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback.
- Trained new staff members on company policies, procedures, and best practices to maintain consistent quality across all events.
Education
High School Diploma -
Perry Learning Center
Jonesboro04.2011
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Customer relations
- New hire training
- Employee scheduling
- Complaint resolution
- Complaint handling
- Call center operations
- Performance evaluation
- Policy enforcement
- Call center management
- Time tracking
- Schedule coordination
- Verbal and written communication
- Email management
- Employee schedule management
- Staff assignments and supervision
- Data entry
- Employee supervision
- Handling complaints
- Phone and email etiquette
- Customer service management
- Microsoft office
Timeline
Customer Service Supervisor
United States Post Office
06.2015 - Current
Air Traffic Control Call Center
Gate Gourmet
04.2013 - 06.2015
Catering Representative
Gate Gourmet
09.2006 - 04.2013
High School Diploma -
Perry Learning Center