Kiya Holland
Oxon Hill,MD
Summary
Proficient in developing and maintaining productive student, staff, family and administrator relationships to provide structures and supportive environments for students , and families. Focused Childcare team member offering excellent record of success caring for children of varied ages and backgrounds. Skilled in planning and managing hands-on activities to promote development. Certified in CPR and first aid with proven history of responding to emergencies with grace and reasoned thinking. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Children's National Medical Center
Washington, DC
03.2019 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with patient admissions, discharges and transfers.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Restocked unit frequently with necessary medical supplies.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prepared patient chart for admission and compiled appropriate paperwork.
Clinic Operations Representative
Children’s National
Rockville, MD
04.2022 - 10.2022
- Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
- Coordinated patient appointments, marking new appointments on calendar, canceling or rescheduling ay patient request and calling to confirm appointment times.
- Checked patients out, accepting payments, scheduling follow-up appointments, providing prescriptions and coordinating appointments with outside specialists.
- Created copies of insurance cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
- Maintained company roster of regular patients, continually updating personal information and calling to suggest yearly physical examinations and recommend follow-up appointments.
- Organized reception desk, placing files, folders and other office supplies in designated spaces to facilitate productive work flow.
- Took messages from clients via telephone, recording memos and delivering to appropriate physicians or other personnel.
- Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
- Processed patient payments and scanned identification and insurance cards.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Childcare Worker
Achievement Preparatory Academy
Washington, DC
09.2020 - 06.2021
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Distributed textbooks, workbooks, papers and pencils to students.
- Supervised children and participated with children in activities.
- Laminated teaching materials to increase durability under repeated use.
- Distributed and collected tests and homework to prepare for grading by head teacher.
Before and After School Care Assistant
KinderCare Learning Centers
Washington, DC
08.2016 - 06.2019
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Recorded child behavior, food and medication information for supervisors.
- Communicated with parents about daily activities and any concerning behaviors.
- Enforced rules to teach good manners and maintain safe environment.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Maintained safety and security of up to thirty children, reducing minor mishaps with stringent supervision and basic safety protocols.
- Tutored and mentored school children to provide additional learning opportunities.
Environmental Services Housekeeper
Children’s National
Washington, DC
03.2017 - 07.2018
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Reported damage or theft of hotel property to management.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Certified Swing Manager
Dominos Pizza Team Washington
Washington, Dc
02.2012 - 07.2016
- Monitored employee performance in order to give guests positive and high-quality service at every visit.
- Achieved benchmarks consistently by applying skills and drive to do every part of each job well.
- Kept premises clean and neat by proactively monitoring all areas of operations.
- Maintained control of shift operations.
- Managed weekly shifts with other teams in revenue.
- Trained workers to close skill gaps and improve overall productivity.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Distributed food to service staff for prompt delivery to customers.
Education
High School Diploma -
Ballou High School
Washington, DC06.2019
Some College (No Degree) -
Academy Of Health Sciences At Pgcc
Largo, MDSkills
- Clinical Training
- Acute and Rehabilitative care
- CPR Certification
- Basic Life Support
- Patient care
- Medical terminology
- Vital signs monitoring
- Data entry
- Collecting vital signs
Languages
English
Full Professional
Certification
- Certified Nursing Assistant (CNA)
- Patient care technician (PCT)(A-PCT)
- CPR,BLS
- Venipuncture certificate
Timeline
Clinic Operations Representative
Children’s National
04.2022 - 10.2022
Childcare Worker
Achievement Preparatory Academy
09.2020 - 06.2021
Patient Care Technician
Children's National Medical Center
03.2019 - Current
Environmental Services Housekeeper
Children’s National
03.2017 - 07.2018
Before and After School Care Assistant
KinderCare Learning Centers
08.2016 - 06.2019
Certified Swing Manager
Dominos Pizza Team Washington
02.2012 - 07.2016
High School Diploma -
Ballou High School
Some College (No Degree) -
Academy Of Health Sciences At Pgcc
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