Kiya Kemp
Washington,DC
Summary
Employee known for pleasant demeanor, beautiful spirit, effective leader and mentor but also dynamic team player with time management skills, punctuality with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly personable attitude, hard worker with exceptional hospitality skills seeking opportunity to join beverages cart services.
Highly-motivated employee with desire to take on new challenges. Strong work ethic. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
02.2025 - Current
- Greet guests in a friendly manner and assist with beverage and food selections.
- Delivered exceptional in-flight service to ensure passenger satisfaction and comfort.
- Managed emergency situations by executing safety protocols and providing first aid when necessary.
- Collaborated with crew members to maintain efficient cabin operations and enhance teamwork.
- Conducted pre-flight safety checks, ensuring compliance with airline regulations and standards.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Operate the beverage cart ensuring timely and efficient service to guests.
Transportation Operations Manager
Amazon Distribution
02.2022 - Current
- Ensured compliance with federal, state, and local laws governing transportation operations.
- Conducted regular inspections of vehicles for maintenance needs or damages.
- Established relationships with external carriers to secure competitive pricing on shipping services.
- Provided guidance and leadership to team members while managing their workloads effectively.
- Monitored daily operations to ensure compliance with safety regulations.
- Trained personnel on proper handling techniques for hazardous materials.
- Led crisis management efforts during transportation emergencies, minimizing disruptions and maintaining service integrity.
- Conducted regular safety audits and risk assessments, implementing corrective actions to mitigate hazards.
- Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
Bartender/Restaurant Hostess
Cacapon State Park
03.2023 - 08.2024
- Greeted customers and provided excellent customer service.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Balanced daily registers and generated sales reports for management.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Associate of Science - Information Technology
University of Maryland Global Campus
03-2023
Skills
- Cultural sensitivity / Cultural awareness
- Customer service
- Food and beverage service
- Sales
- Assertiveness / enforces rules
- Interpersonal communications
- Organizational ability
- Physical stamina
- Attention to detail
- Problem-solving
- Outgoing Personality
- Customer service expertise
- Engaging personality
- First Aid Training
- Safety Protocols
Certification
- CPR Certifications
- Fundamental Computer Computer
- Tom Driver de-escalation & situational management
- TOM Safety spot
- TOM NA weather & emergencies high winds
Education and Training
other
Timeline
Flight Attendant
American Airlines
02.2025 - Current
Bartender/Restaurant Hostess
Cacapon State Park
03.2023 - 08.2024
Transportation Operations Manager
Amazon Distribution
02.2022 - Current
Associate of Science - Information Technology
University of Maryland Global Campus
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