Summary
Overview
Work History
Education
Skills
Timeline
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Kiya Knepper

Dayton,OH

Summary

Seasoned lodging manager with a solid background in managing hotel operations and enhancing guest satisfaction. Skilled in staff leadership, operational efficiency, and revenue growth strategies. Demonstrated ability to improve service delivery and streamline booking processes for optimal occupancy rates. Proven track record in fostering team development and executing cost-control measures to drive profitability and guest loyalty.

Overview

2026
2026
years of professional experience

Work History

Hotel Front Desk Supervisor

Shaner Investments
Huntingdon, PA
05.2023 - Current
  • Trained new hires on procedures, policies, and customer service expectations.
  • Responded to and resolved guest issues or complaints.
  • Implemented best practices to maximize efficiency at the front desk area.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Retail Sales Associate

Bealls Outlet
Huntingdon, PA
03.2022 - 06.2023
  • Handled returns and exchanges according to company policies.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Preschool Teacher's Assistant

Kradle To Krayon Daycare Preschool
Huntingdon, PA
  • Supported small group instruction by helping students understand instructions and complete tasks independently when possible.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Helped to implement positive behavior management strategies in the classroom.
  • Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.
  • Assisted with implementation of approved lesson plans and daily classroom schedule.
  • Maintained daily records of activities, behaviors, meals, and naps.

Education

High School Diploma -

Southern Huntingdon High School
Three Springs, PA
05-2021

Bachelor of Science - Psychology

Southern New Hampshire University
Online

Skills

  • Electronic Payment Handling
  • Service Excellence
  • Workforce Skill Enhancement
  • Effective Issue Management
  • Detailed Documentation Practices
  • Account management
  • Sales strategies
  • Critical Analysis
  • Strong Verbal Skills
  • Booking Management
  • Experienced in Software Use

Timeline

Hotel Front Desk Supervisor

Shaner Investments
05.2023 - Current

Retail Sales Associate

Bealls Outlet
03.2022 - 06.2023

Preschool Teacher's Assistant

Kradle To Krayon Daycare Preschool

High School Diploma -

Southern Huntingdon High School

Bachelor of Science - Psychology

Southern New Hampshire University

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Kiya Knepper