Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiya Lawrence

Turtle Creek

Summary

Dedicated Direct Support Professional with a strong work ethic and proven ability to enhance patient care at Community Options Inc. Skilled in compassionate personal care and effective communication, I excel in monitoring health conditions and resolving conflicts, ensuring optimal outcomes for individuals with diverse needs.

Overview

2026
2026
years of professional experience

Work History

Direct Support Professional

Community Options Inc
03.2025 - 09.2025
Documentation and Reporting
  • Documenting daily activities, progress, incidents, and health updates
  • Reporting changes in health, behavior, or safety to supervisors or medical professionals
Health and Medication Support
  • Administering medications (if trained and authorized)
  • Monitoring health conditions and helping with medical appointments
  • Responding to emergencies or first aid situations

Production Worker

Bakery Barn
2014 - 2015
  • Operated machinery and equipment in a safe and efficient manner to meet daily production goals.
  • Assembled, packed, labeled, and inspected products according to company and industry standards.
  • Monitored production lines, performed routine maintenance checks, and reported equipment issues promptly.
  • Followed blueprints, work orders, or verbal instructions to complete tasks with accuracy.
  • Maintained a clean and organized workspace in accordance with 5S and safety standards.
  • Adhered to company policies, OSHA guidelines, and quality assurance procedures.
  • Conducted quality checks and removed defective items from the production line.
  • Assisted in loading/unloading materials, stocking supplies, and managing inventory.
  • Collaborated with team members and supervisors to ensure smooth workflow and minimal downtime.

DSP

Maxim Healthcare
03.2024 - 06.2024
  • Assisted in implementing patient care plans to enhance overall service delivery.
  • Supported healthcare teams in coordinating schedules and managing patient records efficiently.
  • Conducted regular health assessments to monitor patient progress and ensure compliance with treatment protocols.
  • Collaborated with multidisciplinary teams to optimize patient outcomes through effective communication and support.

Direct Support Professional

On Site Companionship
07.2021 - 06.2024
Personal Care Assistance
  • Helping with activities of daily living (ADLs): bathing, grooming, dressing, toileting, and feeding
  • Assisting with mobility (e.g., using wheelchairs, walkers, or transferring between positions)
Household Tasks
  • Preparing meals according to dietary needs
  • Cleaning, laundry, and general housekeeping
  • Grocery shopping or accompanying to appointments
Behavioral and Emotional Support
  • Supporting individuals with behavioral health challenges
  • Following behavior support plans (BSPs) designed by specialists
  • Encouraging emotional well-being and helping with coping strategies

Cashier

Walmart
04.2021 - 12.2022

Customer-focused and detail-oriented cashier with experience handling high-volume transactions, delivering excellent customer service, and maintaining accuracy in a fast-paced environment. Reliable team player known for efficiency, integrity, and a positive attitude.

  • Maintained accurate cash drawers, performed daily balancing, and followed store policies for returns and refunds.
  • Handled high-volume checkout lines while maintaining professionalism and customer satisfaction.
  • Promoted store loyalty programs and upsold products or promotions to boost sales.
  • Maintained cleanliness and organization of checkout area, including restocking bags, receipts, and other supplies.
  • Collaborated with team members and management to meet customer service and sales goals.
  • Followed loss prevention procedures and ensured compliance with company policies and safety standards.

Customer Service Representative

Alorica
06.2013 - 06.2014
  • Answered Incoming Calls for Cable Company. Provided Excellent Customer Service to Customers by processing their payment, responding to inquiries, complaints and request in a timely manner and utilizing problem-solving skills to resolve customer issue quickly and efficiently.

Education

High School Diploma -

McKeesport Area High School
McKeesport, PA
06.2013

Skills

  • Compassionate Direct Support & Personal Care
  • POS Operation & Cash Handling
  • Machine Operation & Assembly Line Support
  • Customer Conflict Resolution
  • Safety & Quality Control Awareness
  • Fast Learner & Adaptable Team Player
  • Strong Work Ethic & Attendance Record

Timeline

Direct Support Professional

Community Options Inc
03.2025 - 09.2025

DSP

Maxim Healthcare
03.2024 - 06.2024

Direct Support Professional

On Site Companionship
07.2021 - 06.2024

Cashier

Walmart
04.2021 - 12.2022

Customer Service Representative

Alorica
06.2013 - 06.2014

Production Worker

Bakery Barn
2014 - 2015

High School Diploma -

McKeesport Area High School
Kiya Lawrence