Kiya Massery
Cabot,AR
Summary
Reliable and honest retail sales associate with experience in high-performing environments. Transferable skills consist of conflict-resolution, customer satisfaction, friendly and accommodating service, as well as time management and dependability. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Part-Time Retail Sales Associate
Marshalls
07.2022 - 05.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Enhanced visual merchandising displays by arranging products strategically.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed efficient cash register operations.
Librarian Assistant Volunteer
Cabot Public Library
05.2022 - 03.2024
- Aided in enhancing customer satisfaction by resolving patron concerns in a timely manner.
- Enhanced patron experience by providing courteous and efficient assistance with research and resource inquiries.
- Maintained an approachable demeanor while engaging with diverse populations within the community – fostering a welcoming environment that encouraged continued use of library services.
- Supported library operations by efficiently organizing and shelving materials according to the Dewey Decimal System.
- Assisted in increasing community engagement through planning and facilitating library programs and events.
Education
High School Diploma -
Cabot High School
Cabot, AR05.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Reliability and punctuality
- Relationship Building
- Stocking and Receiving
- Conflict Resolution
- Friendly and Helpful
- Positive Customer Engagement
Timeline
Part-Time Retail Sales Associate
Marshalls
07.2022 - 05.2024
Librarian Assistant Volunteer
Cabot Public Library
05.2022 - 03.2024
High School Diploma -
Cabot High School
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