Kiya Mazzella
Bastrop,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Quick and eager learner, as well as a great multitasker. Efficient at taking initiative, handling any tasks with high-energy and attention to detail. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bartender/ Cocktail Waitress
Speakeasy
Austin, TX
07.2023 - Current
- Made drinks for multiple customers while providing a good experience for our customers during busy rushes.
- Breaking down and preparing the bar for the shift.
- Handled huge party events and or reservations
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
- Bartended and cocktailed at the same time while serving bottles to other tables and upselling customers.
- Kept the bar tidy and helped keep the bar running after hours for servicing leaks, breaks, ect.
- Managed money and all cash returned to bags at the end of the night to ensure they were the correct amounts.
- Coordinated and took care of my fellow employees showing teamwork to ensure we effectively gave each customer a pleasant experience
Key Employee
Flat Creek Estate
Marble Falls, TX
02.2021 - 08.2023
- Waitressed and bussed all tables.
- Handled an entire floor space on my own.
- Upselling customers to purchase memberships and bottle deals.
- Bottled and labeled wines that were freshly fermented.
- Paired wines with plates that would complement the pallet together.
- Scheduled and coordinated employees
- Coordinated and budgeted events for weddings, parties, proposals, or holidays, ect.
- Practiced leadership roles to better help and bring our team together.
Manager
Dominos Pizza Inc.
Lago Vista, TX
09.2019 - 01.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Dispatched drivers while multitasking orders to go into the correct addresses provided
- Took stock of all invetory and made orders needed for the oncoming week of business.
Head Hostess
Bon Temps
Austin, TX
10.2018 - 03.2019
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Trained new staff on proper hosting procedures and policies.
- Collaborated with other departments to coordinate events or services as needed.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Restaurant Hostess
UT Golf Club
Austin, TX
01.2017 - 06.2017
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Assisted with setting up banquet rooms for special events.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Some College (No Degree) - General Studies
Highland Community College District
Austin Skills
- Mechanical Systems
- Maintenance and repairs
- Problem-solving abilities
- Adaptability and Flexibility
- Organizational Skills
- Motorcycle maintenance
- Teamwork and Collaboration
- Multitasking
- Team training and development
- Outgoing Personality
- Creative Mixology
- Proficient with tools
- Good listener
Timeline
Bartender/ Cocktail Waitress
Speakeasy
07.2023 - Current
Key Employee
Flat Creek Estate
02.2021 - 08.2023
Manager
Dominos Pizza Inc.
09.2019 - 01.2021
Head Hostess
Bon Temps
10.2018 - 03.2019
Restaurant Hostess
UT Golf Club
01.2017 - 06.2017
Some College (No Degree) - General Studies
Highland Community College District
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