Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiya Pierce

Odessa,TX

Summary

Proficient front desk administrator with a focus on delivering exceptional customer service and support in a fast-paced environment. Successfully managed scheduling and inquiries, leading to increased guest satisfaction and efficient operations. Strong interpersonal and communication skills, along with a background in administrative assistance, allow for effective engagement with guests and staff alike. Dedicated to creating a welcoming atmosphere while achieving organizational goals. Dependable and efficient warehouse laborer with strong attention to detail. Puts effort into every task assigned, no matter how large or small. Highly skilled in safely using warehouse equipment and performs regular maintenance checks. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges and propel business growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cashier

Stars & Stripes Convenient Store
Odessa, TX
02.2009 - 02.2015
  • Assisted customers with sales transactions accurately and efficiently, including cash, and cards. Created a positive experience for customers using top-notch communication skills. Multitasked answering phones, checking out customers, cleaning, and stocking in order to be efficient with my time.

Telemarketer

Telvista
Odessa, TX
05.2004 - 01.2006
  • Scheduled phone appointments. Answered incoming client calls, marketed phone product, and verified client cellular information. Assist client with billing inquiries. Maintained thorough knowledge of billing and collection procedures.

Cashier

7-Eleven
Odessa, TX
01.2006 - 01.2009
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail, and integrity. Trained new employees. Created new processes and systems for increasing customer service satisfaction.

Front desk

Hampton inn
Odessa, TX
02.2024 - 02.2025
  • Coordinated appointment schedules and maintained an organized calendar for staff and management.
  • Handled customer inquiries and resolved issues promptly, enhancing overall guest satisfaction.

Warehouse Associate

Goodwill Industries of Dallas
Dallas, TX
01.2023 - 01.2024
  • Visually examine clothing, lingerie, linens, etc. for rips, tears, stains, holes and styles. Place saleable units into laundry bins for the hanging/tagging stations. Place article of clothing on the appropriate hanger and then places on Z Rack by category for Inspector to collect for shipment.

Administrative Assistant

InReach
Midland Tx
01.2026 - Current
  • Coordinated office operations to enhance workflow efficiency and support team objectives.
  • Managed scheduling and calendar coordination to optimize executive time management.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Facilitated communication between departments, ensuring alignment on project goals and deliverables.

Education

Drug Counseling

Odessa College
Odessa, TX

Administrative assistant - certification

Odessa college
Odessa, United States
01.2025

High School Diploma - undefined

Permian High School
01.2007

Skills

  • Forklift
  • Exceptional communication
  • Cash counting
  • Cash handling
  • Professionalism and ethics
  • Packaging and labeling
  • Order picking
  • Valid Driver's license

Certification

Administrative Assistant

Timeline

Administrative Assistant

InReach
01.2026 - Current

Front desk

Hampton inn
02.2024 - 02.2025

Warehouse Associate

Goodwill Industries of Dallas
01.2023 - 01.2024

Cashier

Stars & Stripes Convenient Store
02.2009 - 02.2015

Cashier

7-Eleven
01.2006 - 01.2009

Telemarketer

Telvista
05.2004 - 01.2006

Administrative assistant - certification

Odessa college

High School Diploma - undefined

Permian High School

Drug Counseling

Odessa College