Kiya Plesuk
Minot,ND
Summary
Professional childcare provider with solid experience in supporting children's development and well-being in before and after school settings. Strong collaborator with focus on fostering safe, engaging environment that promotes learning and growth. Reliable and adaptable with effective communication skills and keen ability to manage activities, resolve conflicts, and build positive relationships with children and staff.
Overview
4
4
years of professional experience
Work History
Before and After School Care Assistant
Burlington School District
Burlington, ND
06.2025 - Current
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Assisted in developing engaging programming tailored to children's interests and needs.
- Implemented behavioral management strategies to promote positive interactions among children.
- Coordinated communication between parents and staff regarding children's progress and concerns.
- Fostered relationships with children, encouraging social skills and emotional development.
- Collaborated with team members to enhance daily operations and improve service quality.
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Fostered a positive environment for students, effectively addressing any behavioral issues that arose during before and after school care.
- Promoted physical fitness among students through engaging outdoor games, sports activities.
- Facilitated group activities that promoted social skills development and positive peer interactions among students.
- Contributed to a clean and organized environment by maintaining facility cleanliness, setting up activity areas, and storing supplies properly.
- Collaborated with colleagues to develop creative activities for students, leading to increased engagement and enjoyment.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Monitored children's activities to verify safety and wellbeing.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Baker
Perkins Family Restaurant
Minot, ND
01.2025 - Current
- Prepared and baked a variety of pastries, cakes, and bread according to established recipes.
- Operated commercial baking equipment, ensuring adherence to safety and sanitation standards.
- Assisted in inventory management by tracking ingredient usage and placing supply orders as needed.
- Collaborated with kitchen staff to coordinate production schedules for high-demand menu items.
- Maintained cleanliness of baking area, performing daily cleaning tasks to uphold health regulations.
- Adapted quickly to changing menus and seasonal offerings, contributing creative ideas for new baked goods.
- Trained new team members on baking techniques, equipment operation, and food safety practices.
- Monitored product quality throughout the baking process, making adjustments to maintain consistency in flavor and texture.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cut and shaped dough for pies, rolls and other pastries.
Customer Service Supervisor
Marketplace Foods
Minot, ND
08.2023 - 12.2024
- Supervised daily customer service operations, ensuring high-quality support and satisfaction.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Resolved customer inquiries and complaints promptly, enhancing overall service experience.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Ensured compliance with company policies and procedures during all customer interactions.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved escalated customer complaints, ensuring satisfaction and loyalty.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Host/busser
Perkins Family Restaurant
Minot, ND
10.2021 - 05.2023
- Greeted and welcomed guests, ensuring positive first impressions upon arrival.
- Managed reservations through digital systems, optimizing seating arrangements for efficiency.
- Assisted in coordinating guest flow during peak hours, enhancing overall dining experience.
- Provided information about menu items and specials, supporting informed customer choices.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Maintained cleanliness and organization of host area, contributing to a welcoming environment.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Nedrose High School
Minot, NDSkills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Cleanliness standards
- Adaptive and creative
- Time management
- Management
- Basic math
- Conversant in language
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Creative problem solving
- Hand-eye coordination
- Physical stamina
- Manual dexterity
- Health and safety regulations management
- Professional telephone manner
- Teamwork and collaboration
- Reliable and responsible
- Team cooperation
- Multitasking
- Clear communication
- Organizational skills
- Critical thinking
- Active learning
- Multitasking Abilities
- Decision-making
- Excellent communication
- Task prioritization
Timeline
Before and After School Care Assistant
Burlington School District
06.2025 - Current
Baker
Perkins Family Restaurant
01.2025 - Current
Customer Service Supervisor
Marketplace Foods
08.2023 - 12.2024
Host/busser
Perkins Family Restaurant
10.2021 - 05.2023
Nedrose High School