Summary
Overview
Work History
Education
Websites
Timeline
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Kiya Pugh

Summary

Seasoned Senior Recruiter with significant experience in full life-cycle corporate recruiting for numerous industries. Familiarity with diverse sourcing strategies, candidate evaluation, and stakeholder management. Notable strengths include strategic planning, relationship building, and talent acquisition. Previous work has consistently resulted in improved efficiency in hiring processes, ensuring quality hires within set deadlines.

Overview

13
13
years of professional experience

Work History

Sr. Recruiter

Uber Technologies
03.2024 - Current
  • Managed 20-25 open requisitions, collaborating with Director-level stakeholders for US&C Core Services roles.
  • Developed Resume Review workshop, enhancing performance of hourly employees in recruiting for salaried transitions.
  • Partnered with Senior Directors to produce bi-weekly open requisition reports for Analytics & Global Insights organization.
  • Utilized Tableau and dashboards to generate metric reports, informing strategic action items.
  • Influenced hiring strategy by analyzing historical and current hiring trends with leadership.
  • Collaborated with leaders to align recruitment efforts with organizational goals and market demands.
  • Negotiate total compensation package yielding a 100% acceptance rate
  • Host monthly team meetings identifying key partners across the business to up skill team
  • Key team member hosting shadow and training sessions for each new FTE and EXT employee

Recruiter

Uber Technologies
04.2021 - 04.2024
  • Balanced up to 20 roles, recruiting within community operations across the US.
  • Owned recruitment relationships with stakeholders, serving as talent advisor & business partner.
  • Increased candidate pool by sourcing candidates —with a focus on URP—through LinkedIn Recruiter & ATS.
  • Facilitated candidate-facing DEI program—organizing & hosting bi-weekly events to heighten diversity across Uber.

Account Manager

Uber Freight
10.2019 - 03.2021
  • Develop process and system improvements that gauges antidotal solutions for customers.
  • Direct, manage and execute daily operations in support of International customer base.
  • Participate in the development, implementation and automation of critical business processes and tools used to track sales process, forecasting, pipeline management and performance.
  • Work with customers to continually seek new solutions for their logistics challenges.
  • Serve as a partner to our sales team anticipating challenges and presenting solutions to support Uber Freight's business objectives.

Freight Operations Coordinator

Uber Freight
10.2018 - 10.2019
  • Handled over 20 CPG customer accounts on appointment scheduling and internal escalations.
  • Participates and creates in the development, implementation and automation of SOPs used in daily operations.
  • Built and schedules loads in our Uber Freight internal system - Communicates with facility load planners and customer leads on scheduling and load issues.
  • Trains vertical new hires on customer accounts, SOPs, and scheduling - Created an SOP on how to use various scheduling portals.
  • Collaborates with team leads, managers, and AMs to discuss work challenges and team building while providing/receiving feedback.
  • Champ for Central Operations, acting as the liaison to team on initiatives and implementations for the CPG vertical.
  • Participates in Learning & Development AM shadowing program in addition to presenting training for the Uber Freight New Hire classes.
  • Currently enrolled in Vertabello SQL course in order to become fluent in running queries to assist with data driven solutions.

Resume Review Specialist

Facebook Inc.
11.2017 - 10.2018
  • Review resumes of candidates applied online for recruiters.
  • Meet bi-weekly with the Recruiting team point of contact to re-prioritize open roles and gain feedback.
  • Work closely with Recruiting team to deeply understand requirements of requisitions.
  • Find the right candidate match for open roles by quickly identifying talent to meet the basic requirements needed by the business.
  • Collaborate with teammates on the Resume Review team and the Referrals team to grasp additional knowledge of pipeline and open requisitions.
  • Run reports through FBR & metrics tab to view and report status of candidates sent through Comet Review.

Staffing Associate

AppleOne Staffing Agency
11.2015 - 11.2017
  • Served as liaison for clients seeking to fill employment positions.
  • Sourced new clients to expand staffing service offerings.
  • Conducted weekly meetings with clients to provide feedback on candidate response algorithms.
  • Collaborated with clients to develop strategic marketing for attracting qualified applicants.
  • Partnered with third-party agencies to promote client job openings.
  • Executed full-cycle recruitment using internal and external applicant platforms.
  • Achieved monthly goals for new client acquisition and candidate placements.
  • Analyzed employee turnover rates and provided actionable recommendations for improvement.

IT Process Analyst

Collegis Education (Rasmussen Inc.)
05.2012 - 01.2015
  • Performed bi-weekly audits for 19 agents at the Personal Support Center.
  • Handled all customer escalations and resolved issues.
  • Provided training and coaching to tier 1 and tier 2 Personal Support Specialist.
  • Analyzed metrics and conducted weekly process improvement plans to ensure departmental growth.
  • Created training courses to test agent competency of material.

Education

Bachelor of Arts - Communication

Western Illinois University
05-2012

Timeline

Sr. Recruiter

Uber Technologies
03.2024 - Current

Recruiter

Uber Technologies
04.2021 - 04.2024

Account Manager

Uber Freight
10.2019 - 03.2021

Freight Operations Coordinator

Uber Freight
10.2018 - 10.2019

Resume Review Specialist

Facebook Inc.
11.2017 - 10.2018

Staffing Associate

AppleOne Staffing Agency
11.2015 - 11.2017

IT Process Analyst

Collegis Education (Rasmussen Inc.)
05.2012 - 01.2015

Bachelor of Arts - Communication

Western Illinois University

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