Kiyah Bledsoe
Grand Junction,CO
Summary
Cultivate positive and successful client relationships built on trust and collaboration. Skillfully promote products, process changes and coordinate paperwork to meet all customer needs. Motivated to positively impact customer satisfaction and loyalty with exceptional service support.
Overview
4
4
years of professional experience
Work History
Service Support
FedEx Freight
Grand Junction, CO
08.2021 - Current
- Managed all communication between customers, shippers, and management. Handled appointment scheduling, email response and data confirmation tasks for daily operations. Administered office supply procurement while keeping files updated to ensure policy compliance. Cultivated collaborative working relationships with both customers and vendors.
- Effectively managed tough phone interactions, showcasing excellent telephone etiquette.
- Aided customers by promptly responding to inquiries and fulfilling requests, resulting in increased satisfaction.
- Managed the setup, configuration, and upkeep of both hardware and software systems.
- Assisted users with troubleshooting computer applications and hardware issues.
Sales Associate
Victoria's Secret & PINK
Grand Junction, CO
11.2020 - 08.2021
- Provided valuable guidance to customers on product selection, sizing, and styling.
- Sustained current understanding of merchandise and guidelines.
- Managed cashier tasks such as accepting payments, issuing receipts, and ensuring accurate change transactions.
- Performed a full audit of inventory and sales reports, ensuring accuracy.
- Showcased product advantages for fulfilling customer preferences.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Increased revenue through strategic upselling techniques focusing on customer needs.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Supported customers in utilizing technology resources to locate and select items.
Admissions Assistant
Colorado Mesa University
Grand Junction, Colorado
01.2021 - 05.2021
- Advised on admissions policies and procedures to ensure compliance with regulations.
- Provided guidance to applicants regarding financial aid options available to them.
- Provided support to incoming college freshmen in answering campus and application inquiries.
- Served as a liaison between prospective students and faculty members during the admissions process.
- Maintained accurate records of all applicant information in accordance with data protection protocols.
Education
Associate of Applied Science - Information And Communication Technology
Colorado Mesa University
Grand Junction, CO12-2023
Skills
- Exceptional customer service
- Computer Literacy
- Sales
- Basic Math
- Excellent communication skills
- Microsoft
- Organization
- Attention to detail
- Technical support
Timeline
Service Support
FedEx Freight
08.2021 - Current
Admissions Assistant
Colorado Mesa University
01.2021 - 05.2021
Sales Associate
Victoria's Secret & PINK
11.2020 - 08.2021
Associate of Applied Science - Information And Communication Technology
Colorado Mesa University
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