KIYAH LARKINS

Oversee a portfolio of 1,300+ residential units across multiple luxury communities, ensuring all operational and financial objectives are met.

• Lead a team of community managers, providing strategic guidance and support to improve property performance and resident satisfaction.
• Manage client relationships, partnering with association Boards to develop and implement proactive management plans.
• Overseeing and assisting manages with budgeting, financial forecasting, and executing capital improvement projects

Managed a 93 unit luxury gold coast condo community.

• Managed the association's day-to-day operations, focusing heavily on financial health and projected spending.
• Implemented a preventative maintenance schedule and developed a tracker to streamline project prioritization
• Re-engineered community procedures, improving board relations and project execution.

Oversaw a portfolio of luxury residential condominium associations totaling over 1000 units.

• Provided overall direction and supervision of day-to-day property management with oversight responsibility for management of properties within the geographic region.
• Responsible for assisting with portfolio growth including prospecting potential new clients.
• Oversaw portfolio’s operational and financial performance to ensure achievement of established objectives.
• Supervised site managers, overseeing the hiring and termination of all staff and team building

Managed a 161 unit luxury high rise condominium with attached townhomes.

• Developed and adhered to community budgetary restrictions in collaboration with board of directors.
• Procurement of contract proposals, negotiations of bids to acceptance process and oversee contractual work
• Organize and conduct board and membership meetings, liaising between ownership and board of directors
• Managed a $2.15M exterior façade building maintenance and repair project
• Introduced a web based communication portal for all association business, creating transparency between all parties
• Built out unused valet space converting it to storage lockers that were rented, creating $1700 per month in association revenue

Managed a 13 building scattered site mixed income community

• Worked with federal, state and local housing authorizes to maintain compliance for all 5 subsidy programs
• Managed daily operations in compliance governing housing authorities including: rental and subsidy income, aging payables, housing waitlist, renewals, resident relations and property maintenance
• Developing property specific processes and procedures for daily operation of a portfolio unique property
• Reduced monthly average delinquency from 27.5% to 3.7% since start
• Managed a software conversion from Yardi Voyager to Yardi Voyager Affordable

Managed a market rate 5 mid-rise building community comprised of 600+ units and staff of 17

• Developed annual budget, prepared monthly financial reporting, oversaw payables & receivables
• Managed unit turns averaging 25 units per month, all apartment interior upgrades and capital projects
• Managed a $1.5M construction project to update life safety systems per city ordinance

Assisted with the development, management, sales and operation of 24 new construction homes.

• Performed home evaluations and developed competitive market analysis for individual homes.
• Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
• Developed new business and managed new and existing clients.
• Generated leads for sales and rental properties through cold calls and referrals.

Managed a luxury apartment community comprised of 125 apartment homes and a staff of 3 during a historical renovation

• Created detailed budgets and monthly operating reports, monitored and processed all property expenses and income
• Established and maintained vendor relationships including: contract negotiations and bid collection
• Ensured budgeted occupancy was achieved by hiring and developing a leasing staff and implementing new marketing strategies including designing literature and web layouts for print and internet advertising
• Maintained at 70% retention rate while incorporating 20-25% rental rate increases due to property renovations

• Worked independently in a geographic territory to manage and grow company accounts
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.