Song Writing
KiYah Pierce
Sound Recording Tech/Music Manager
Norfolk,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Additionally, I am a hard working sound tech, who is always looking to learn new things. I am a team player but can also work independently. I like to take my work head on and would love the opportunity to show what I can do.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Music Manager
Joichaun Taylor/ Reann Nichols
Norfolk, VA
08.2021 - Current
- Help manage Events
- Help get Albums in order
- Help make connections with other artist
- Help with Marketing
Sound Booth Team Member
Old Dominion University Sound Booth Team
Norfolk, VA
03.2021 - Current
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Customer Service Representative
Harris Teeter Grocery Store
Norfolk, VA
03.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Cross-trained and provided back up for customer service managers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Cart Cashier
Busch Gardens Williamsburg
Williamsburg, VA
05.2014 - 10.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate/Seasonal Supervisor
Charlotte Russe
Newport News, VA
02.2017 - 03.2018
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Supported efficient and timely replenishment of sales floor merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Sales Associate
Rue 21
Newport News, VA
04.2016 - 02.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed, marketed and sold full range of products and support services.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
Deli Clerk
Krogers Grocery Store
Yorktown, VA
07.2015 - 03.2016
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
High School Diploma -
Woodside High School
Newport News, VA 09.2012 - 05.2016
Associate of Arts - Music With Applied Piano
Thomas Nelson Community College
Hampton, VA 01.2017 - 05.2019
Bachelor of Arts - Sound Recording Technology
Old Dominion University
Norfolk, VA 08.2019 - Current
Skills
Staff Management
Sales and marketing
Leadership
Problem-Solving
Multitasking Abilities
Teambuilding
Interpersonal Communication
Strategic planning
Interests
Piano
Music Business
Reading
Music Producing
Timeline
Music Manager
Joichaun Taylor/ Reann Nichols
08.2021 - Current
Sound Booth Team Member
Old Dominion University Sound Booth Team
03.2021 - Current
Bachelor of Arts - Sound Recording Technology
Old Dominion University
08.2019 - Current
Customer Service Representative
Harris Teeter Grocery Store
03.2018 - Current
Sales Associate/Seasonal Supervisor
Charlotte Russe
02.2017 - 03.2018
Associate of Arts - Music With Applied Piano
Thomas Nelson Community College
01.2017 - 05.2019
Sales Associate
Rue 21
04.2016 - 02.2017
Deli Clerk
Krogers Grocery Store
07.2015 - 03.2016
Cart Cashier
Busch Gardens Williamsburg
05.2014 - 10.2022
High School Diploma -
Woodside High School
09.2012 - 05.2016