Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiyah Rountree

Philadelphia,PA

Summary

Multi-talented Field Operations Manager proficient in leading teams, developing training and maximizing quality assurance. Demonstrated success in evaluating operations, determining problems, and creating plans to improve operations. Offering many years of progressive experience. Goal-oriented Field Operations Manager successful at budget administration, compliance and work planning. Exceptional skills in resolving conflicts, facilitating communication, and managing projects. Looking to bring many years of experience to long-term position with career advancement potential. Results-oriented Field Operations Manager known for high productivity and efficient task completion. Bring specialized skills in workflow optimization, team leadership, and strategic planning to drive operational success. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of field operations objectives. Seasoned Field Operations Manager with robust experience in operational planning, team leadership, and process improvement. Strengths lie in strategic oversight of field operations, fostering client relationships, and driving operational efficiencies to enhance bottom-line performance. Proven track record of implementing successful strategies that improve organizational functionality and increase productivity. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

10
10
years of professional experience

Work History

Field Operations Manager

GoPuff
Philadelphia, PA
08.2023 - Current
  • Conducted regular staff meetings to ensure efficient workflow and compliance with safety regulations.
  • Developed and monitored field operations budget, ensuring that financial goals were met.
  • Ensured effective communication between field personnel and corporate office.
  • Assessed operational performance of field employees and provided feedback for improvement.
  • Monitored inventory levels in the field and coordinated restocking efforts when needed.
  • Analyzed customer data to identify trends and areas needing improvement.
  • Implemented best practices in order to maximize efficiency of operations.
  • Coordinated the implementation of new policies, procedures, and processes across all field locations.
  • Created reports detailing operational performance metrics on a weekly basis.
  • Resolved customer complaints related to products or services delivered by the company's field operations team.
  • Organized training sessions for new hires in order to ensure they are properly prepared for their roles.
  • Maintained current knowledge of industry standards and regulatory requirements pertaining to the company's operations.
  • Developed strategies for improving customer service experience in the field.
  • Recruited, hired, trained, managed, evaluated, coached, disciplined, and terminated staff members as necessary.
  • Facilitated collaboration between various departments within the organization in order to streamline processes.
  • Identified opportunities for cost savings through process improvements or alternative sourcing methods.
  • Engaged with customers onsite in order to gain better insight into their needs and expectations from our services.
  • Collaborated with managers to assess needs and develop program plans.
  • Conducted daily inspections, recorded readings, documented mechanical issues, and provided equipment repairs.
  • Maintained operating efficiency at all worksites.
  • Proposed, developed and managed employee recognition programs.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Shift Supervisor

Starbucks
Philadelphia, PA
03.2021 - 08.2023
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Developed strategies for improving operational efficiency and customer service levels.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Assisted customers with product selection when needed.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Collaborated with team members to improve performance and implement training updates.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Reinforced rules to promote superior employee performance.
  • Taught staff upselling techniques to meet revenue targets.
  • Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Monitored security and enforced loss prevention strategies during shift.
  • Recruited, hired, and mentored new team members, working closely with human resources department.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Checked orders for quality and completeness.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Assessed reports and adjusted workflows to realign with targets.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Monitored and maintained equipment to ensure operational efficiency.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Developed promotional strategies to attract more customers during slow periods.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Implemented strategies to increase sales and improve service quality.
  • Conducted regular team meetings to communicate targets, updates, and gather feedback.

Assistant Manager

Starbucks, Target
Columbia, MD
02.2015 - 07.2017
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Facilitated interdepartmental communication by attending meetings or providing updates.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Pennsauken High School
Pennsauken, NJ
06-2009

Skills

  • Technical leadership
  • Workforce scheduling
  • KPI Tracking
  • Asset Management
  • Staff recruitment
  • Operational Efficiency
  • Administrative Oversight
  • Sales Support
  • Workflow Planning
  • Strategic Planning
  • Team Supervision
  • Service Delivery Management
  • Staff Oversight
  • Incident Response
  • Program Leadership
  • Schedule oversight
  • Training and mentoring
  • Schedule Coordination
  • Inventory Tracking
  • Operational planning

Timeline

Field Operations Manager

GoPuff
08.2023 - Current

Shift Supervisor

Starbucks
03.2021 - 08.2023

Assistant Manager

Starbucks, Target
02.2015 - 07.2017

High School Diploma -

Pennsauken High School

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Kiyah Rountree