Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Kiyah Rush

Baltimore,MD

Summary

I am a customer-focused and results-driven person. I have four years of call center experience, where I was able to deliver high-quality customer service in fast-paced environments. This included high call volumes while maintaining customer satisfaction. I have excellent communication, problem-solving, and multitasking abilities. I also am able to meet performance metrics and exceeding service expectations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Facility Admission Coordinator

University of Maryland Midtown Campus
Baltimore, MD
05.2024 - Current
  • I greeted every patient with a personable approach, and provided knowledgeable service.
  • Enhanced patient care by efficiently managing medical records, and maintaining accurate documentation.
  • Coordinated with insurance companies to verify coverage, and facilitate billing processes.
  • Promoted a positive work environment through active engagement in team-building activities.
  • Performed various administrative tasks by filing, copying, and faxing documents.
  • Answered and managed incoming and outgoing calls.

Certified Nursing Assistant

Sinai Hospital of Baltimore
Baltimore, MD
05.2021 - 08.2023
  • Provided high-quality personal care services, such as bathing, grooming, dressing, and feeding, to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Checked patients' vitals, such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Conducted regular rounds to monitor patients' physical and mental status throughout shifts.
  • Collaborated with nursing staff to create individualized care plans.
  • Utilized therapeutic communication, empathy, and active listening skills to encourage and develop a positive relationship with patients.

Administrative Assistant

Sinai Hospital of Baltimore
Baltimore, MD
01.2020 - 05.2021
  • Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Admitting and discharging patients.
  • General clerical support duties, including faxing, filing, scheduling, and placing orders.
  • Communicate with patients and staff.
  • Compose patient reports.

Call Center Representative

Baltimore Gas & Electric
Baltimore, MD
01.2018 - 01.2021
  • Managed high call volume while providing exceptional customer support, and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues, and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency, and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers, while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences, even during difficult conversations.

Education

High School Diploma -

Paul Laurence Dunbar
Baltimore, MD
06-2018

Skills

  • Epic
  • Microsoft
  • Data Entry
  • Insurance Verification
  • Patient Care
  • Customer Service
  • Communication Skills
  • Team Collaboration
  • Problem Solving
  • Administrative Support
  • Multitasking and Organization

Affiliations

  • Track

Accomplishments

  • Homors
  • 3.5 GPA

Certification

  • Certified Nursing Assistant
  • Phlebotomy
  • Medical Assistant

Timeline

Facility Admission Coordinator

University of Maryland Midtown Campus
05.2024 - Current

Certified Nursing Assistant

Sinai Hospital of Baltimore
05.2021 - 08.2023

Administrative Assistant

Sinai Hospital of Baltimore
01.2020 - 05.2021

Call Center Representative

Baltimore Gas & Electric
01.2018 - 01.2021

High School Diploma -

Paul Laurence Dunbar

Similar Profiles

CREATE PROFILE