Kiyah Scott
Fredericksburg,VA
Summary
Recent graduate and analytical problem-solver with talents for leadership, customer relations aptitude and negotiation skills. Proficient in using precise and independent thinking with profound judgment to positively impact company success. Dedicated to applying excitement, diligence, critical thinking, and excellent communication skills.
Overview
2
2
years of professional experience
Work History
Inbound Agent
Revelations Counseling & Consulting
03.2024 - 06.2024
- Utilized persuasive negotiation skills when needed, resulting in the successful retention of customers considering cancellation.
- Showcased expert communication skills when relaying detailed information about products or services over the phone.
- Resolved complex issues for customers, resulting in increased loyalty and repeat business.
Compliance Analyst
ADP
04.2023 - 01.2024
- Prepare supporting documentation evidence for organizations to match audit qualification standards.
- Helped to investigate fraud and identify risks in collaboration with risk management staff.
- Monitor operational processes by researching, recording and analyzing data and information.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Bank Teller
Truist
09.2022 - 02.2023
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Education
Bachelor of Science - Business Administration
Old Dominion University
08-2023
Skills
- Legal Research
- Compliance Protocols
- Leadership
- Financial-analysis
- LexisNexis
- Oracle
- Sharepoint
- ADP Workforce Now
- Due Diligence
- Microsoft
- Excel
- Reporting Skills
- Data Entry / Visualization
- Writing Skills
- Analytical and Methodical
Timeline
Inbound Agent
Revelations Counseling & Consulting
03.2024 - 06.2024
Compliance Analyst
ADP
04.2023 - 01.2024
Bank Teller
Truist
09.2022 - 02.2023
Bachelor of Science - Business Administration
Old Dominion University
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