Kiyala Pugh
Warren,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Service Representative
Michigan First Credit Union
11.2021 - Current
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Built and established relationships with clientele to improve future business opportunities.
Life Producer
Primerica Financial Company
08.2020 - 11.2021
- Maintained high standards of customer service by building relationships with clients.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Promoted products and services using upselling and other sales strategies.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Assistant Branch Manager
TCF National Bank
10.2016 - 08.2020
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and developed new team members in alignment with branch service standards and objectives.
Customer Service Representative
United Way
01.2018 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
CVS Pharmacy
03.2016 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Minacs, OnStar
05.2014 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Speedway Gas Station
04.2013 - 05.2014
- Providing customer service, handling cash via cash register
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Cashier
Burger King, Eastpointe
06.2006 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Science - Psychology
University of Phoenix
Southfield, MI05.2015
Diploma -
Osborn High School
Detroit, Michigan06.2007
Skills
- Account Documentation
- Economic Trends
- Solution Optimization
- Legal Considerations
- Sales Goals
- Cash Handling
- Loan Applications
- Life Insurance
- Financial Services
Additional Information
- Licenses and Certification: , Michigan Notary Michigan Life Producer
Certification
Michigan Notary License
Michigan Life Producer License
Timeline
Financial Service Representative
Michigan First Credit Union
11.2021 - Current
Life Producer
Primerica Financial Company
08.2020 - 11.2021
Customer Service Representative
United Way
01.2018 - 10.2018
Assistant Branch Manager
TCF National Bank
10.2016 - 08.2020
Customer Service Representative
CVS Pharmacy
03.2016 - 04.2017
Customer Service Representative
Minacs, OnStar
05.2014 - 05.2015
Customer Service Representative
Speedway Gas Station
04.2013 - 05.2014
Cashier
Burger King, Eastpointe
06.2006 - 08.2013
Bachelor of Science - Psychology
University of Phoenix
Diploma -
Osborn High School
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