Kiyala Weems
Detroit,MI
Summary
Dynamic and dedicated professional with a strong background in animal care at PetSmart Charities, excelling in customer service and teamwork. Proven ability to enhance client satisfaction through effective communication and attention to detail, while maintaining a clean and safe environment for pets. Skilled in animal behavior monitoring and proactive problem-solving.
Overview
6
6
years of professional experience
Work History
Pet Hotel Associate
PetSmart Charities
04.2022 - Current
- Provided daily care and supervision for pets, ensuring a safe and clean environment.
- Assisted customers with inquiries about pet lodging services, enhancing overall customer satisfaction.
- Maintained accurate records of pet check-ins and check-outs using internal management systems.
- Collaborated with team members to develop engaging activities for pets, promoting their well-being.
- Monitored health and behavior of animals, reporting any concerns to management promptly.
- Ensured compliance with safety protocols and cleanliness standards in all areas of the facility.
- Trained new associates on operational procedures and best practices for animal care.
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Developed lasting relationships with clients through genuine empathy and attentiveness to their needs, leading to repeat business and referrals.
- Improved efficiency of daily tasks by maintaining up-to-date records on each pet''s status throughout their stay at the hotel.
- Assisted in training new staff members on company policies, safety protocols, and animal handling techniques for consistent service delivery.
- Supported fellow team members in managing workload during peak seasons, fostering a collaborative and cooperative work environment.
- Contributed to increased bookings by assisting with marketing efforts, including creating social media content showcasing happy guests.
- Prevented accidents or injuries by promptly identifying potential hazards within the facility and taking corrective action as needed.
- Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
- Collaborated with team members to ensure seamless operations and a positive experience for both pets and their owners.
- Boosted pet owners'' confidence in our services through regular updates and clear communication regarding their pets'' wellbeing.
- Provided specialized care for pets with specific dietary or medical needs, ensuring adherence to owner-provided instructions.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioral compliance or other special routines or commands.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Beauty Advisor
Sephora
07.2021 - 04.2022
- Provided personalized skincare consultations to enhance customer satisfaction and product selection.
- Assisted customers in makeup application techniques, fostering a welcoming shopping environment.
- Maintained knowledge of current beauty trends and product launches to effectively inform clients.
- Executed visual merchandising strategies to ensure appealing product displays and promotions.
- Collaborated with team members to achieve sales goals and improve overall store performance.
Style Consultant
Target
06.2020 - 06.2021
- Analyzed fashion trends to curate appealing merchandise displays.
- Provided style recommendations, improving customer shopping experience.
- Assisted in visual merchandising strategies to drive product engagement.
- Collaborated with team members to execute promotional events effectively.
- Developed strong product knowledge to provide tailored recommendations.
- Managed fitting room operations, ensuring customer satisfaction and efficiency.
- Trained new staff on styling techniques and customer service protocols.
- Monitored inventory levels, reporting discrepancies for timely restocking decisions.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
Beauty Consultant
Target
06.2019 - 06.2021
- Assisted customers in selecting beauty products tailored to individual needs and preferences.
- Demonstrated product usage techniques, enhancing customer knowledge and satisfaction.
- Maintained cleanliness and organization of the beauty department, ensuring a welcoming environment.
- Supported promotional events by setting up displays and engaging customers with product information.
- Trained new staff on beauty product features, improving team performance and customer service consistency.
- Maintaining optimal stock levels, organizing products, and assisting with restocking
- Assisting with cashier duties, order pickup, and other guest services as needed
Education
High School Diploma -
Renaissance High School
Detroit, MI06.2020
Skills
- Leadership skills
- Cleaning and sanitizing
- Animal care expertise
- Decision-making
- Animal behavior
- Conflict resolution
- Creativity and innovation
- Initiative and proactivity
- Pet handling techniques
- Communication
- Pet grooming proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Problem-solving abilities
- Dependable and responsible
- Multitasking Abilities
- Animal care
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer communication
- Human and animal safety
- Relationship building
- Meal preparation
- Team building
- Housekeeping duties
- Feeding and watering
- Task prioritization
- Self motivation
- Medication administration
- Interpersonal skills
- Analytical thinking
- Work prioritization
- Goal setting
- Professionalism
- Problem identification
- Animal observations
- Record keeping
- Continuous improvement
- Physical stamina
- Inventory management
- Adaptability
- Equipment disinfection
- Professional demeanor
- Food intake monitoring
- Animal training
- Physical condition monitoring
- Weight charting
Languages
English
Native or Bilingual
Timeline
Pet Hotel Associate
PetSmart Charities
04.2022 - Current
Beauty Advisor
Sephora
07.2021 - 04.2022
Style Consultant
Target
06.2020 - 06.2021
Beauty Consultant
Target
06.2019 - 06.2021
High School Diploma -
Renaissance High School
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